Chris Diamantakis

Experience

• 

  ATHLETES & ENTERTAINERS FOR KIDS

  Apr 2005 - Apr 2008

  Public Relations Specialist

  • Analyzed donor data to develop segmented email campaigns and personalized outreach strategies.• Built relationships with local media outlets, influencers, and sponsors to increase awareness and engagement.• Oversaw a fundraising event from concept to execution, achieving a 40% increase in attendance and exceeding revenue targets.

• 

  LoanDepot

  Apr 2008 - Jul 2010

  Account Manager

  • Streamlined loan application process, reducing turnaround time by 20% and improving client satisfaction.• Analyzed mortgage data trends to increase approval rates by 15%.• Collaborated with underwriting, compliance, and customer service teams for seamless application. process.

• 

  Paige Hospitality Group

  Oct 2010 - Sept 2012

  Event Manager

  • Organized monthly networking events for young NYC professionals, facilitating connections and collaborations.• Managed social media, logistics, and partnerships with local businesses and charities for successful gatherings.• Provided DJ and emcee services for high-profile events like TEDx Big Apple, enhancing the overall atmosphere.

• 

  Carnival Cruise Line

  Sept 2012 - May 2016

  Nightlife Experience Manager

  • Redesigned guest experience processes, increasing satisfaction ratings by 20%.• Analyzed attendance trends and preferences to optimize event schedules, boosting attendance by 30%.• Collaborated with F&B and Hotel departments to launch themed events, exceeding revenue targets.

• 

  Highgate

  Sept 2016 - Apr 2020

  • Led a team of 60 to ensure seamless hotel operations by fostering collaboration across departments.• Implemented data-driven strategies to monitor performance reports and maintain high cleanliness standards.• Provided personalized coaching to staff, improving morale and team efficiency.• Managed sensitive communications with empathy during challenging times. • Implemented digital scheduling system to optimize staffing based on occupancy forecasts, reducing overtime by 15%.• Increased guest satisfaction scores by 20% through quality control checklists and staff training programs.• Spearheaded cross-departmental initiative to streamline collaboration, reducing room turnaround time by 25%. • Implemented an automated guest check-in/out system, reducing average wait times by 30% during peak hours.• Analyzed guest traffic patterns to optimize front desk staff scheduling, reducing overtime costs by 20%.• Trained staff to promote room upgrades, leading to a 10% increase in upsell conversions.

  • Assistant Director Of Operations- The Michelangelo Hotel

    Mar 2020 - Apr 2020

  • Housekeeping Manager- The Stewart Hotel

    Oct 2017 - Feb 2020

  • Front Office Manager - Crowne Plaza Times Square Manhattan

    Sept 2016 - Oct 2017
• 

  Pure Joy Coffee

  May 2020 - now

  Customer Relationship Management Administrator

  • Developed and implemented automated workflows to enhance the loyalty program, reducing manual intervention by 50% and increasing customer retention by 20%.• Created custom reports and dashboards to track KPIs, resulting in a 15% increase in sales within three months.• Cleaned up and standardized customer data, leading to a 10% increase in email open rates.