Steph Clarke

Experience

• 

  HQ Theatres & Hospitality

  Oct 2013 - Apr 2016

  - Directly responsible for a team of approximately 200 Volunteer Ushers and the Front of House team- First point of contact for all volunteers and ensuring that communication between the FOH team and Volunteer team was cohesive and clear- Organising recruitment evenings for new volunteers – Including creating a press release and coordinating with different outlets to ensure it has a wide presence around the community- Training all new volunteers and providing them with a training manual- Holding weekly meeting with the FOH team and the Volunteer Team- Ensuring the Health and Safety standards within the venue are of a high standard and reporting any issues to the Buildings Manager- Making sure all first aid boxes are full and in date for use- Answering all complaints that were not resolved or reported on the night of performances via email and phone- Within this role I would also perform all responsibilities of a Duty manager, outlined below. Show less - Live event management on a range of events from tribute shows to conferences and weddings- Coordinating different departments to ensure shows/events run on time with minimal disruption- Directly responsible for up to 1075 audience members at one time ensuring great customer service is given and dealing with any complaints or concerns- Designated fire marshal on every performance and directly responsible for evacuation of the venue if required- Using ticketing software (AudienceView) to gather audience figures, including any ability requirements- Liaising with the visiting company to gain show information such as running times and sharing this information with other departments- Briefing the volunteer ushers on the show information and the evacuation procedure- Completing show reports and working confidently with all Microsoft packages- Handling money and working out commission with ease- Using a radio responsibly following radio etiquette and using code words when necessary.- Working under pressure and under tight time constraints Show less

  • Front of House Manager

    Nov 2014 - Apr 2016

  • Duty Manager

    Oct 2013 - Nov 2014

  • Stage Door Administrator

    Oct 2013 - Oct 2014
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  National Amusements

  Jul 2016 - Jul 2017

  - Managing, motivating and appraising a team of box office staff- Managing schedules according to budget using Microsoft Excel- Duty management and floor management during busy periods- Answering all customer concerns face to face and via email- Training and development of all staff- Cash Management- Working with different systems such as Kronos (Payroll management) and Vista (Ticketing system)- Recruiting new members of staff via group and individual interviews- Cash handing, banking and till usage.- Performing systems tests on box office, use of movie tickets administration and floor operation- Guest services and answering patron queries- End of night paperwork including inventory summary reports and deposit logs Show less - Manager within the concession department providing guests with refreshments prior to their film showing- Portioning and spoilage, temperature checks and stock rotation- Controlling all cleared transactions on tills via spreadsheets and attending performance reviews with concession assistants that have a high cleared transaction rate - Cash handing, banking and till usage. - Issuing and collection of cash floats to members of staff - Working with several different systems such as Kronos (Payroll management)- Performing systems tests on box office, use of movie tickets administration and floor operation- Guest services and answering patron queries- End of night paperwork including inventory summary reports and deposit logs Show less

  • Box Office Manager

    Apr 2017 - Jul 2017

  • Manager in Training

    Jul 2016 - Apr 2017
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  Bath Spa University

  Oct 2017 - Oct 2018

  Duty Manager (Bath Spa Live)

  - Managing a team of Box Office Staff, Stewards & Bar Assistants- Directly responsible for all audience members in regards to safety and satisfaction- Co-ordinating with technical teams and visiting company on show information- Working under pressure and to tight time constraints- First Aider and Fire Marshal on all performances - Working with ticketing software AudienceView- Cash Management

• 

  Richmond Event Management Ltd

  Jul 2018 - Jul 2018

  Zone Manager (Harbourside Festival - Millenium Square)

  - Loading in Traders/Exhibitors & handing out trader packs - Acting as the eyes and ears of the event- Co-operating with emergency services and other agencies- Taking a proactive, friendly approach- Reporting incidents and requesting support when required- Giving advice and directions- Supporting Stage Management- Child Welfare

• 

  Lovehoney

  Oct 2018 - Aug 2019

  Customer Care Advisor

  - Providing a high level of customer service via phones, email and live chat- Using multiple database systems effectively- Managing and prioritising personal workloads effectively- Maintaining knowledge of all Lovehoney products- Managing stock problems and suspended orders- Contacting couriers such as DPD to discuss orders- Using the platform TrustPilot and resolving customer issues- Processing returns - Using all Microsoft packages and G-Suite effectively- Managing the Customer Care team email account Show less

• 

  We The Curious

  Oct 2019 - Oct 2020

  Event Coordinator

  - Responding to initial enquiries over phone, through email or in person.- Conducting site tours and showcasing the event space(s)- Collating all event opportunities into Priava database and updating when necessary- Creating contracts and invoices using Priava and Docusign.- Event Management on a variety of conferences, parties and workshops

• 

  The Churches Conservation Trust

  Nov 2020 - Apr 2021

  Business Support Officer

  - Acting as a key point of contact in the region dealing with enquiries- Managing the events booking process in the region - Developing and maintaining efficient systems - Collating information and reporting on performance - Planning regional management team meetings - Creating the agenda and supporting papers for regional management team meetings - Producing meeting minutes as and when required.- Providing administrative support to the Head of Region.- Contributing and supporting regional and national projects as agreed.- Managing the utilities for the West region - Ensuring the efficient functioning of the regional office facilities, premises and equipment.- Coordinating the office- Budget reporting- Acting as the office first aid appointed person and fire marshal lead Show less

• 

  City Girl Network

  Nov 2020 - now

  - Supporting the development of the City Girl Communities (Currently at 25)- Personnel Management of all UK Community Staff and Volunteers (Circa 135)- Leading on the development of volunteer initiatives across the UK- Overseeing the development and implementation of UK Community Events- Designing and implementing policies and standard operating procedures that help to optimise and grow all UK Communities - Managing a team of 25 volunteers in a range of roles including Admin, Event Hosts & Social Media Assistants.- Managing a Facebook Group consisting of 15.3K members- Facilitating a network to connect and support women living in Bristol- Putting on a range of events from Book Clubs to Coffee Clubs, online and in person, ensuring that the space is accessible for all participants- Signposting resources for any women in need of additional support

  • Head of UK Communities

    Jan 2024 - now

  • UK South West Regional Manager

    Jan 2023 - Dec 2023

  • Bristol Girl Community Manager

    Nov 2020 - Jan 2023
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  Ambassador Theatre Group

  Aug 2021 - Mar 2024

  • Ticketing & Sales Manager (Job Share)

    Jan 2023 - Mar 2024

  • Deputy Ticketing & Sales Manager

    Aug 2021 - Jan 2023