Misty B.

Experience

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  NCR Corporation

  Feb 1999 - Jul 2010

  Assumed increasingly levels of responsibility and provided progressive support to the field within the international salessupport/installation department for the world leader in consumer transaction technologies with $4B in annual sales. Led a team of five Resource Coordinators accountable for ensuring the utilization and deployment of standardprocesses and tools to schedule and complete each installation activity event on-time. Worked in tandem with Project Managers, Sales and Account Managers to implement installation activityrequests; provided daily status reports and queries for tracking, billing and management oversight. Retrieved and validated internal and external billing to ensure accuracy and received, authenticated andprocessed certification forms which listed equipment models and serial numbers for entitlement. Scheduled and approved project rollouts; updated customer’s information on a continual basis to accuratelyreflect changes. Show less

  • Resource Coordinator Team Lead & Project Scheduler/Office Support

    Nov 2006 - Jul 2010

  • Installation Coordinator/Certification Specialist

    Jan 2000 - Nov 2006

  • Service Coordinator/Office Support

    Feb 1999 - Jan 2000
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  'Self-Employed' Retired

  Sept 2008 - Oct 2017

  Professional Massage Therapist

  Swedish, Deep Tissue, Reflexology Travel to Client

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  Victory Chiropractic

  Oct 2010 - Jan 2011

  Professional Massage Therapist

  Swedish, Deep Tissue & Myofasia release, (hand/feet) Reflexology, Sinus release & Sterum flush, Complementary chair massage & as doctor's request.

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  Service IT Direct

  Oct 2011 - now

  Business Analyst 1 - Contracts/Quote Specialist

  Oversee all support contracts throughout the company to ensure the operational efficacy and excellence of the organization for an independent provider of onsite support and maintenance services for the IT Industry. Communicate effectively with external clients and internal teams to deliver product’s functional requirements; design and document work flow, manage and provide appropriate solutions to new business unit ideas. Assess, interpret and translate customer’s business requirements and business process management into particular software requirements; coordinate with the groups of business units responsible for the testing, validation and evaluation of new applications and functions to determine issues in services and software. Generate renewal quotes and maintain and import new business opportunities into database, regularly updating information to reflect correctly; partner with Engineers to modify the renewals and update them to reflect the customer’s current IT environment. Process incoming Purchase Orders (PO) for both renewals and new business for Support contracts; validate the PO against the original contract approved for customer submittal. Upload the new contracts to the service portals for Engineer’s access to the customers supported equipment. Collect and analyze the project’s business requirements, transferring acquired knowledge to development team. Evaluate the data collected through task analysis and business process surveys and workshops. Provide suggestions to the development team during the initial stages to meet the client’s business needs; prepare accurate and detailed requirement specifications documents, user interface guides and functional specification documents. Document the acquired results of analysis and workflows and obtain sign-off from the appropriate client. Retrieve new total cost value and credits on decommissioned equipment. Analyze and maintain remote locations. Show less

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  Bizbang

  Jan 2016 - now

  Business Analyst