Gabriel Bigelow

Experience

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  Panera Bread

  Sept 2013 - Aug 2015

  Food Service Worker

  I maintained the restaurant’s environment, prepared food, and handled transactions.I provided excellent customer service that created a positive, welcoming environment and loyal customers.

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  Digital Doc Repair

  Aug 2015 - Feb 2017

  Lead Technician

  As the lead technician of the store, I oversaw all repairs and was responsible for training new and existing technicians on repair procedures for all devices. I created company-wide training manuals for device repair, as well as instructing hands-on training.I completed the majority of repairs, maintained the highest sales numbers, while also retaining the highest profit margins for our location, while contending for the best performance in the company, due to my ability to make fast, quality repairs that customers trusted.I introduced a new revenue stream by expanding our service abilities to include both hardware and software service for laptops and computers.I managed inventory, researched new devices and their schematics, minimized service mishaps, and incorporated new procedures to fulfill my role as Lead Technician. Show less

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  Menards

  Feb 2017 - Aug 2018

  Warehouse Team Member

  I operated heavy machinery, organized inventory, and provided customer service.I unloaded pallet trucks as a forklift operator and stocked inventory, as well as loading pallets onto customer vehicles.I created presentable environments by systematically stocking product and eliminating debris and damaged goods.

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  Hospitality Parking Services

  Dec 2017 - Aug 2022

  Valet Manager

  Directed a team of 50 employees to ensure a high standard of service and delivery.Secured new customer accounts through quality service.Organized and streamlined procedures for parking vehicles to increase productivity.

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  FactoryPure

  Mar 2023 - now

  Full-stack Developer

  Built RESTful APIs and full-stack projects that seamlessly integrated live data from Shopify to our React app. These projects notably enhanced the efficiency and performance of critical departments including Customer Service, Order Fulfillment, Accounting, and Sales.Implemented an automated EDI integration to streamline communications between FactoryPure and vendors for inventory management, order fulfillment, and onboarding processes.Engineered scalable software tools that bolstered internal operations and positioned FactoryPure to package and distribute these solutions as a comprehensive system to other companies using Shopify’s platform, unlocking new revenue streams and market opportunities.Achieved remarkable business outcomes, including a 47% increase in fulfilled orders, a 28% rise in revenue, and a notable 38% enhancement in customer retention rates. Show less