Franca Nwachukwu

Experience

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  @State Universal Basic Education Board Calabar (N.Y.S.C)

  Aug 2007 - Jul 2008

  Account Personal

  Preparing and checking various accounts records.Prepare payment vouchers,Work out warrants for payments amongst otherDuties related to Public accountingCarry out table payment of teachers salaries.

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  Simba Group

  Apr 2011 - Sept 2014

  Customer Service Executive

  Receive all customer’s calls and record all calls using V-tiger CRM solutions. • Manage length of calls and Listen to customer’s needs • Identify and resolve customer’s complaint efficiently & effectively while maintaining the company’s policy. • Introduce Products and Services to customers. • Enlighten and educate customers on Products and Services. • Accurately document all calls with regards to enquiries, complaints and request on Microsoft Application Packages (Excel, Word and CRM) • Allocation of all calls to Engineers, collection of money on out of warranty products. • Receiving of all products that are brought for repairs. • Follow – up & Feedback • Question customers to obtain full understanding and information of what is being requested Show less

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  Carbon

  Oct 2014 - Sept 2020

  Product planning and execution throughout the Product Life Cycle, including: gathering and prioritizing product and customer requirements, defining the product vision, sales, product marketing and support to ensure revenue and customer satisfaction goals are met.An expert with respect to the competition and develop the core positioning and messaging for the product.Run beta and pilot programs with early-stage products and samples.Perform product demos to customers and set pricing to meet revenue and profitability goals.Work with external third parties to assess partnerships opportunities.Analyze marketplace and competitors for opportunities to seize, lessons to learn, pricing to beat, and insights in order to delight future users.Own, develop, manage, and groom product road maps to align internal stakeholder expectations and timelines, using product data and emerging customer insights to strategize about current and future product development.Provide leadership during the product development process, ensuring that customer's interest is considered and protected and stakeholders aligned on the path. Show less Establish six B2B partnership. Managed eight B2B partner relationship with over 40,000 clients. Coordinate product life cycle.Client management, coordinated technology team to ensure timely delivery of projectMaximize team efficiency through adequate collaboration with other business unit and external partners to achieve business objective.Facilitate product improvement by improving pricing, devised best strategy to increase market share and streamline processes, Improve customer, stakeholder and product owner satisfaction. Manage diverse relationship to achieve increased product sales. Team achieved 100% year on year growth.Establish work plans; set strategies and performance targets to determine priorities, and to monitor progress.Accelerate product sales and client acquisition. Achieve and surpass target set for product per month/year.Establish and maintain corporate partnerships and expand sales. Enhance product management from conception and design phase through planning, execution, implementation and follow-up phases. Show less

  • Product Manager (B2B Products) & SME Credit Analyst- Plus: Carbon Campus Brand Ambassador Program

    Aug 2017 - Sept 2020

  • Associate Product Manager-Carbon Payroll/Payday Loan

    Nov 2016 - Aug 2017

  • Team Lead Tele-Marketing/Customer Relationship Officer

    Oct 2014 - Nov 2016
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  Checkoff Finance

  Oct 2020 - Aug 2021

  Product Marketing Manager

  Manage from concept, to design, sample production, testing, forecast, cost, mass production, promotion, support and product life cycle.Communicate the vision and value of new products to the sales team and develop sales tools that facilitate the selling processPlan and participate in the launch of new services and products which involve several different departmentsTake part in presentationsDeliver the operating plan: the achievement of growth objectives including market share, revenue, profit and return on investment for all the channels/categories of business and/or key customersResponsible for managing and implementing marketing activities through research, strategic planning and implementation. Portfolio management in terms of risk, size and product performance,Use market research data to establish product pricingObtain insights into customers’ usage of current products, untapped opportunities and buyer personas, through interviews, surveys, focus groups and sales data Show less

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  Bankly

  Sept 2021 - now

  Operations Manager