Awele Jibowu

Experience

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  First City Monument Bank Limited

  Aug 2014 - Apr 2017

  Telemarketing/Customer Relations Consultant

  - Attending to customers' queries, complaints, and requests- Cultivating strong relationships with customers by establishing rapport and trust - Offering expert financial advice to customers, guiding them on suitable banking products and services that align with their financial goals and preferences- Over-the-air selling, up selling and cross selling of the bank’s products and services to new and existing customers- E-banking consulting, profiling, and activation- Assisting in market awareness programmes and product promo through sales campaign and market storm- Conducting Net Promoter Score Surveys to evaluate customer satisfaction via Satmetrix- Actively seeking and collecting customer feedback to understand their preferences and identify areas for improvement Show less

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  Dovewell Oilfield Services Limited

  Apr 2017 - Jan 2018

  Customer Relations Officer/ Admin Officer

  - Supporting the HR team and ensuring the smooth operation of human resources processes within the organization- Managing the posting of job vacancies, coordinating interviews, pre-employment screenings and background checks- Preparing offer letters, employment contracts, and conducting new employee orientations- Ensuring efficient operations of office devices and equipment by complementing maintenance requirements, maintaining equipment inventories and evaluating new equipment- Assisting in the onboarding process to ensure new hires have a smooth integration into the company- Managing personnel files, including documentation related to attendance, leave, and performance evaluations- Assisting in handling employee inquiries and providing support on HR policies and procedures Show less

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  Pearls and Grey Limited

  Feb 2018 - Jun 2024

  - Reviewing, updating, and revising company hiring practices to ensure compliance with extant Nigeria Labor Laws- Developing and implementing effective recruitment strategies to attract top talent- Collaborating with hiring managers to identify staffing needs and ensure timely recruitment- Administering companywide Compensation and Benefits plan- Coordinating and facilitating the onboarding process for new employees, and conducting orientation sessions to familiarize new hires with company policies, culture, and procedures- Promoting positive employee relations through open communication and conflict resolution- Developing and implementing performance management systems, including goal setting, performance appraisals, and feedback mechanisms- Identifying training needs and developing training programs to enhance employee skills and competencies Show less

  • Business Analyst

    Feb 2018 - Jun 2024

  • Human Resources Manager

    Feb 2018 - Jun 2024
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  Nalemax Global Limited

  Mar 2024 - now

  Administrative operations
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  Nalemax Global Limited

  Mar 2024 - now

  Administrative Operations Manager