Martina Ahmed

Experience

• 

  Wipro

  Dec 2019 - now

  Server Administration & Vendor Support• Managed DELL (iDRAC), HP (iLO), CISCO (Cisco UCS Manager), IBM, and Park Place server hardware (Rack mount and Blade Servers).• RedHat Certified Systems Administrator (RH124).• Troubleshooted backup failures, system accessibility, performance issues, and unanticipated reboots.• Administered applications/systems in production and lab/test environments for Windows, Linux and VMware servers as per standards.• Knowledge in VMware vSphere 7.0, including ESXi 7.0 and vCenter Server 7.0.• Managed VMs Snapshots, resource additions (CPU/RAM/vDisk), and performance monitoring using vSphere tools.• Provided Windows Server and Virtualization Infrastructure support, ensuring audit compliance and server hardware management.• Worked in HA/DRS migration.• Analyzed and took corrective actions on system, security, and application event logs.• Monitored environments using Moogsoft and SNOW ticketing tools.• Tracked and created Incidents, Service Requests, and Changes within SLA using ITIL Tool ServiceNow.• Supported Windows 2012/2012 R2/2019 Server, conducted patch troubleshooting, and managed updates.• Effectively communicate and build rapport with team members, management, stakeholders, infrastructure teams and interface groups using a variety of techniques, from initiation to close.• Managed production support issues, improved server performance, and utilized CyberArk and KeyPass tools for credential/password management.• Utilized Jump Servers for multi-domain server connections and Citrix Workspace for VDI connections.• Worked with vROPS, SCM, and AWX tools for server management.Application Support• BIGIP: Managed servers in BIG IP pool.• WAS (WebSphere Application Server): Managed JVM instances on Servers.• AppDynamics: Troubleshooted and managed critical application errors and response times.• SiteScope & ThousandEyes: Managed application monitoring and Alert Suppression.• Autosys and AS400 job monitoring. Show less • Demonstrated expertise in cloud architecture, Unix, Linux, and Storage Protocols (SAN, NAS), specializing in EMC ECS product.• Conducted comprehensive health checks on Data Centers, generating detailed reports on hardware and softwarerelated issues and troubleshoot them.• Executed busy block tools and python scripts for disk health analysis and troubleshooting.• Independently diagnosed and resolved hardware issues encompassing power supply, memory, node, SATA DOM, and network-related concerns.• Proficiently interfaced with switches, resolving backend/frontend switch issues, NTP, and other connectivity problems.• Installed SSL certificates in Virtual Data Centers, ensuring secure connections.• Collaborated cross-functionally with Core, Networking, Hardware, Work Flow Management, and Field teams for issueresolution.• Maintained detailed incident records in Salesforce and ServiceNow, documenting troubleshooting steps and providing investigated logs.• Efficiently managed multiple incidents simultaneously, meeting SLAs and maintaining high-quality support Show less

  • Server Admin & Application Support Engineer L2 - Banking Domain

    Feb 2023 - now

  • Storage Admin Engineer L1

    Dec 2019 - Jan 2023