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Omar Ibrahim

Omar Ibrahim

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Followers of Omar Ibrahim185 followers
location of Omar IbrahimCairo, Egypt

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  • Timeline

  • About me

    Assistant Contact Center Manager at Teleperformance Egypt

  • Education

    • Faculty of commerce cairo university

      2014 - 2017
      Bachelor's degree Accounting good

  • Experience

    • PR & Marketing member at LSC

      Jan 2015 - Jun 2015
      Member

    • ECCO Outsourcing

      Jul 2015 - Dec 2015
      Callcenter Agent

    • Kabbani furniture

      Oct 2017 - May 2018
      Customer Service Representative

    • KidZania Cairo

      Jul 2018 - Jul 2020
      Customer Service Representative and quality assurance analyst

    • Teleperformance

      Jul 2020 - now

      Oversee the responsibility of leading, training, and developing to manage daily operations in compliance with predefined policies and procedures.Manage a team to ensure the achievement of the internal and external KPI's efficiently and successfully. Handle all team members' problems and queries by providing customised technical solutions and support. Professionally represent the organisation during client meetings and calls. Monitor employees’ performance to provide formal and informal feedback for achieving performance excellence. Organize regular staff meetings for motivating team members to meet company's goals and customer satisfaction. Show less

      • Assistant Contact Center Manager

        Jan 2023 - now

      • Operations Supervisor

        Dec 2020 - Jan 2023

      • Contact Center Agent

        Jul 2020 - Nov 2020

  • Licenses & Certifications

    • Lean Six Sigma Yellow Belt

      German-Arab Chamber of Industry and Commerce (AHK Egypt)
      Oct 2024