Inez Rodrigues

Experience

• 

  Thomson Reuters

  Oct 2007 - May 2017

  - Managing a team of 16 individuals. Conducted Year-End Performance Appraisals and managed Comp-off as per the Budget allocated.- Managed, assigned, monitored, and reported day-to-day activities of the team. Conducted team meetings and communicated Project status, regulatory changes and learning’s from incidents, shared knowledge and information to all members of team.- Functioned as a single point of escalation for all issues relating to the various processes within the team & engaged in objective setting for staff and their development plans. - Worked with process excellence team to drive quality in our process to improve the customer experience. Ensured to deliver high quality and consistent customer service to all clienteles’. - Effectively communicate and presented various quality metric results to senior management and provide appropriate explanations as required.- Represented multiple forums within the company to drive customer satisfaction. Show less - Managing database and product enhancements, requirement specifications, product / process enhancements, control mechanism for existing product and processes- Lead and manage multiple projects from project initiation, scope definition, process base-lining, project planning, co-ordination, monitoring, customer relationship, issues handling, milestones, management reporting, business requirements through development, testing, training and implementation. Key stakeholder management- Facilitate problem solving on data and product issues including database infrastructure and maintenance procedures- Design, plan and conduct trainings required for content analysts- Document methods of work for procedures followed- Being open-minded, focused and changing options based on new information, performing wide variety of tasks to cope up with changing business demands.- Working jointly with different stakeholders namely development team, Business Analysts and Data account managers to link research data to internal metrics in order to formulate plans and forecast business outcomes. Show less - Managing reference information for Equity markets/exchanges of Asia, EMEA and UKI- Processing and applying of data to the database using technical and financial knowledge.- Liaise with the local and international exchanges/vendors to ensure that data is maintained at the specified standards.- Handling various client queries, issues and escalations related to product or data and ensuring vendor and market data relationships.- Designing Training Plan and Training Schedule, delivering training and documentation.- Delivering process training to new joiners and documented the same accordingly.- Work closely with Specialists and Projects team to ensure timely completion of projects and other business events Show less

  • Team Lead

    Jul 2013 - May 2017

  • Content systems specialist

    Sept 2011 - Jul 2013

  • Senior content analyst

    Aug 2009 - Sept 2011

  • Content Analyst

    Oct 2007 - Apr 2010
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  OSB Group

  May 2017 - now

  • Migration Manager

    Jan 2020 - now

  • Assistant Manager

    May 2017 - Jan 2020