Zahra Ali

Experience

• 

  Cat Walk Boutique

  Jan 2008 - Aug 2009

  Office Administration

  • Managed daily sales records and receipts.• Maintained and archived company documents.

• 

  Bahrain National Insurance Company

  Jun 2009 - Jun 2010

  Claims Assistant

  • Processed customer claims in the health insurance department.• Logged and verified claims in the system for accuracy.

• 

  Minister of Labour & Social Development

  Aug 2009 - Dec 2009

  Office Administration

  • Assisted in office administration tasks.• Contributed to organizing the "Journey to Safety Excellence" seminar.

• 

  Al Hassanain B. S. C. (c)

  Jun 2010 - Jul 2018

  • Oversaw office supply management and procurement.• Maintained company document archives and implemented an improved indexing system.• Drafted company portfolios and media materials for exhibitions and events.• Processed invoices and requisitions for goods and services.• Obtained course approvals from the Ministry of Labor.• Managed daily Local Purchase Orders (LPO) and invoice processing.Achievements:• Developed a streamlined document archiving system for better accessibility.• Redesigned internal forms for improved efficiency across departments. Show less

  • Senior Administration Officer

    Jan 2014 - Jul 2018

  • HR Officer

    Feb 2012 - Jan 2014

  • P.A. to Executive Director

    Jun 2010 - Feb 2012
• 

  Jawad Business Group

  Jul 2019 - Jul 2024

  Supplier and Customers Relations

  • Managed customer communication, responding to inquiries and resolving complaints.• Collected customer feedback to improve service quality.• Handled post-sale documentation for the sales department.• Coordinated with suppliers and vendors to address concerns and process documentation.• Opened and maintained supplier accounts in the company system.• Organized, scanned, and archived all supplier-related documents.• Updated catalogs, food menus, and price lists for restaurant operations.• Distributed incoming correspondence, including emails and faxes. Show less

• 

  Emcan

  Jul 2024 - now

  Customer Support Manager

  • Oversee customer support operations to ensure high service quality.• Develop and implement customer service policies and procedures.• Handle escalated customer complaints and provide effective solutions.• Train and manage customer support staff to enhance team performance.• Monitor and analyze customer feedback to drive service improvements.• Collaborate with different departments to ensure seamless customer experience.