
William Coggins

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About me
Customer Service Leadership
Education

University of Mississippi (Ole Miss)
1992 - 1996Bachelor's degree Banking / Finance
Experience

PSS World Medical – Gulf South Medical Supply Division
Dec 1999 - Mar 2002AccomplishmentEstablished AR Department in Jacksonville, FloridaLeadership developmentResponsibilitiesManaged $70M of customer receivables consisting of national, regional, and independent accountsLead staff of 35 on all A/R operational policies and collection proceduresCommunicated with department leaders and key personnel on streamlining procedures and identifying discrepancies in order to improve customer satisfaction and billing errorsCoordinated continually with senior management on operational procedures, cost analysis, legal proceedings, quarterly strategies, and annual budgeting and forecastingDeveloped goals and motivation techniques along with continuing education/training programsPrepared and reconciled monthly, quarterly, and annual financial schedules of all accounts receivable activity for internal/external auditors and managementAssisted customers and corresponded with $360M revenue based sales force on credit issues and account disputes Show less AccomplishmentAssisted in locating the Accounting department from Jackson, MS to Jacksonville, FLResponsibilitiesManaged income statements for Southeast region (3-5 distribution centers); insured revenue / expense was booked properly, reclassed entriesResponsible for cash reconciliations for corporate bank accountsAssisted in internal audit (petty cash)Created inventory schedules, assisted in Physical InventoryUpdated Fixed Asset schedules, booked quarterly depreciation expense Show less
AR Leader
Dec 1999 - Mar 2002Staff Accountant
Dec 1999 - Dec 2000

Florida Express Carriers
Apr 2002 - Mar 2003Manager of Billing, Settlements, ARFLX AccomplishmentsSSC Standardize / Streamline / Consolidate Teams and policiesLockbox automationFLX ResponsibilitiesManage all functions of billing, document management, driver payroll, AR, credit, collections and cash application processesDeveloped Revenue Cycle, Order to Cash workflow documentation for external auditProvided leadership and guidance to team members in day-to-day operationsWorked closely with operations and customer service management on meeting customer billing requirements and other expectations Show less

Florida East Coast Railway
Apr 2002 - Nov 2008Manager of Accounts Receivable/Credit/CollectionsManager of Credit CollectionsFECR AccomplishmentsLockbox automationSix Sigma, Green Belt CertificationSME during ERP implementation (JD Edwards to PeopleSoft)Weekly / Monthly Reporting Packages with performance indicatorsCareer Growth for Team MembersFECR ResponsibilitiesProcess improvement via lockbox implementationManage all functions of a $22M Accounts Receivable base which includes Credit, Collections and Cash Application processesSupervises and motivates 7 direct reports which include an Assistant Accounts Receivable ManagerInteracts daily with internal and external customers which include site visits of key accountsDeveloped performance objective, decreased DSO by 3.5 days, from 30 days to 26.5 days, decreased over 90 balance by 10%, from 15% to 5% Developed and implemented Standard Operating Procedures (SOPs) which complied with Sarbanes Oxley (Sox) guidelinesDeveloped internal and external reporting for upper management along with internal and external auditors Responsible for all General Ledger accounting functions related to Accounts Receivable which includes sub-ledger to general reconciliations, bad debt write offs and reserve calculations Show less

Safariland
Nov 2008 - May 2019Manage all functions of a $65M Accounts Receivable base which includes Credit, Invoice Distribution, Collections and Cash Application processes with a very diverse customer base which includes both manufacturing and distribution accountsLeads and motivates 9 direct reports in achieving annual performance objectives and goals – DSO and over 30 day metrics; decreased DSO year over year from 48 to 46 days, reduced past due balance by $8M from year endInteracts daily/monthly with internal and external customers which include site visits of key accountsDeveloped and implemented AR and credit polices along with standard operating procedures (SOPs) which comply with GAP and Sarbanes Oxley regulationsDeveloped internal and external reporting for executive management and leads weekly/monthly meetings to discuss key AR accounts and other risk related issuesAccountable for annual operating expense reductions due to streamlining procedures along with staff realignment by using shared services center (SSC) methodologyManages all AR consolidation and standardization for newly acquired companiesAccountable for all General Ledger accounting functions related to Accounts Receivable which includes sub-ledger to general reconciliations, bad debt write offs and reserve calculations, and internal/external audit reportingNegotiated, developed, and maintain deduction schedules with suppliers along with resolving intercompany variances with other department leadersWhile continuing my role as Manager of Credit / Collections, acted as the Interim Accounts Payable Manager; with a team of 6, responsible for all day-to-day activities involving vendor set ups, voucher generation for PO and Non-PO vendors, disbursement recommendations, vendor reconciliations, and weekly/monthly reporting of key metrics. Show less
Manager of Credit and Collections
Nov 2008 - May 2019Manager of Credit / Collections
Nov 2008 - May 2019

KeHE Distributors
Jul 2019 - nowDirector Of Customer Service
Licenses & Certifications

Lean Six Sigma Green Belt (ICGB)
Six Sigma Canada Inc.Jul 2006
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