Thomas Isbister

Experience

• 

  McDonald's

  Apr 2016 - May 2019

  Lead a team of over 120 crew to achieve daily guest counts and daily sales figures of $20,000, while focusing on guest satisfaction.

  • Manager

    Mar 2018 - May 2019

  • Team Leader

    Sept 2017 - Mar 2018

  • Crew

    Apr 2016 - Sept 2017
• 

  Keupa HT

  Sept 2019 - Dec 2019

  Internship at Keupa HT

  Internship at Keupa HT, a Mestis league team affiliated with JYP Jyväskylä. Duties include: - Created marketing and promotional material to be implemented during games.- Monitored and updated social media accounts.- Implemented a trip plan for the KeuPa HT sponsors to travel to Toronto in February 2020. - Collaborated and brought-forth ideas to implement for in-game entertainment.- Helped develop and implement an event run of play schedule for each home game.

• 

  Brampton Beast Hockey Club

  Jan 2020 - Jun 2020

  Marketing and Communications Associate

  - Implemented various digital marketing campaigns and promotions throughout the season.- Created designs that grew engagement numbers on various social media platforms.- Built and presented end-of-year wrap-up reports for various team sponsors. - Used analytic tools to identify sponsors and outline the benefit that partnering with the Beast would bring, and created tailored presentations for them. Sponsors Included Bell Canada, Carstar, and Fastsigns.- Wrote and published click-worthy news articles and stories about the team. - Provided game-day statistics and analytics, including real-time tracking of various in-game statistics. Show less

• 

  TheScore

  Feb 2022 - now

  Customer Experience Associate - Media Operations

  - Monitored the app and systems for accurate and timely scores, alerts, stats, and odds for all leagues on the platform. Escalated urgent issues or incorrect information to the proper data providers or departments. - Worked with QA and Product Managers to help eliminate bugs, edit design, and perfect new features. - Inputted roster transactions, player headshots, and TV Listings for various leagues.- Worked with the Bet Operations team daily to link Key Players and add betting props for NFL/NBA/MLB/NHL & various soccer leagues and tournaments.- Entered live data entry for various leagues such as: various NCAA Sports, World Baseball Classic, Mixed Martial Arts, Canadian Football League, and World Junior Hockey Championships.- Headed up a Milestones Tracker that would keep our team updated on upcoming milestones, and we would create a headline for a post on the app, which helped drive user interaction. Show less