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Stephanie Houle

Stephanie Houle

Customer Experience Specialist in Banquet Services

Followers of Stephanie Houle32 followers
location of Stephanie HouleQuébec, Quebec, Canada

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  • Timeline

  • About me

    Guest Service Specialist

  • Education

    • Niagara College

      2006 - 2008
      College diploma Hotel and Restaurant Management

      The curriculum is based on the fundamentals of a dynamic business environment and emphasizes the unique technology, management, and analytical requirements of managers and executives in the hotel and restaurant industries. Emphasis is placed on globalization, leadership, and technological advances in hotels and restaurants.

  • Experience

    • Fairmont Le Château Frontenac

      Jan 2008 - Jan 2011
      Customer Experience Specialist in Banquet Services

    • Musée national des beaux-arts du Québec (MNBAQ)

      Jan 2009 - Jan 2011
      Assistant Maître d'Hôtel

    • Royal William Hôtel

      Jan 2011 - Jan 2013
      Receptionist & Travel Concierge

    • Hôtel PUR, Québec, a Tribute Portfolio Hotel

      Jan 2013 - Jan 2015
      Rooms Division Managers

      - Lead a team of 25 employees; - Continuously improve customer and employee satisfaction in order to optimize the financial performance of the lodging department; - Produce the weekly schedule according to operations and productivity; - Create a climate of harmony and fluidity between the different departments contributing to the improvement of the overall offer; - Analyze the main factors of guest satisfaction & develop the product and service offer according to the trends; - Mobilize staff through recruitment, training, support, coaching and recognition strategies; - Develop and implement various tools for effective communication between departments. Show less

    • Auberge Saint-Antoine Relais & Châteaux

      Jul 2015 - Apr 2022
      Front office supervisor

      - Lead a team of 20 employees; - Oversee the day-to-day operations of the front desk, concierge and valet services and ensure that service standards are met; - Apply and ensure the application of policies and standards; - Supervise, train, discipline and motivate employees; - Participate in the hiring of personnel and ensure the training of new employees; - Manage & resolve customer complaints with diplomacy, creativity & empathy; - Prepare payroll documents; - Greet VIP guests & ensure they are fully satisfied with their stay; - Work in coordination with other departments of the establishment. Show less

    • Desjardins

      Apr 2022 - now
      Assistante en gestion de patrimoine (Valeurs Mobilières Desjardins)

  • Licenses & Certifications

    • Canadian Securities Course (CSC)

      Canadian Securities Institute