Riccardo Sonsini

Experience

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  Drako.it S.r.l.

  Mar 2005 - Nov 2009

  Technician

  Problem solving, Help desk, customer service

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  Drako Assistance di Riccardo Sonsini

  Nov 2009 - Oct 2019

  Owner

  Pre sales, sales, post sales, customer service• Installed, configured, maintained and administered computer systems and other servers using VMware or Jamf MDM.• Audited system logs, password changes, authored/deployed group policies and user account maintenance.• Installed, maintained and administered software based on commercial operating systems including Windows XP/7/10, macOS, UNIX, and Windows Server 2000/2003/2008/2012/2013.• Managed and installed system application software and patches and managed remote system backup connections and utilities.• Installed, configured and maintained rack mounted and stand workstations/servers and managed local system backups.• Supported the installing, virtualizing, testing, configuration, securing, troubleshooting, documenting, and supporting maintenance and operations of networks.• Performed internal network configuration and troubleshooting on routers, switches, TACLANEs, and network firewalls.• Executed end-to-end troubleshooting for network outages and coordinated problem resolution with any external entities as required.• Properly safeguarded and accounted for all locally supported internal network devices IAW Information Technology Asset Management policies.• Performed preventative maintenance in accordance with original equipment manufacturer (OEM) recommendations.• Implemented changes to firewall policy as directed by Configuration Manager. Show less

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  Drako.it S.r.l.

  Nov 2014 - Dec 2015

  External Collaborator

  Technical support, customers services.

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  Magnetic Media Network S.p.A.

  Jul 2015 - Jun 2018

  External Collaborator

  External collaborator for business customers.• Integrated Linux/Unix systems with enterprise data storage solutions using multiple connectivity methods such as NFS mounts and FC/iSCSI connected LUNs with multi-pathing.• Identified and investigated system malfunctions / root cause analysis.• Collaborated closely with users and vendors to address problems and implement changes as required to service and maintain the company’s data storage infrastructure.• Recommended technical changes to all areas of the business to provide more efficient practices.• Maintained system documentation including licensing, hardware and software inventory, configuration diagrams and settings, security data, Visio-style layouts, etc.• Assisted in the installation and configuration of hardware and software and planned and implemented upgrades.• Worked with data backup personnel to ensure all corporate production data is properly backed-up and secured.• Participated in maintenance window activities and disaster recovery planning and execution. Show less

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  Università Cattolica del Sacro Cuore

  Mar 2016 - Dec 2016

  External Collaborator

  macOs and Windows Help Desk and Support

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  Apple

  Jun 2018 - Jul 2022

  Mac Genius

  ▪ Troubleshooting Software and support for all Apple devices▪ Mac and iPhone hardware repair.▪ Mentoring and support for internal customers▪ Consulting for business customers’ hardware configurations and ownership opportunities▪ Coaching and training for new technicians

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  Sketchin

  Jul 2022 - Oct 2023

  System Administrator

  - Software troubleshooting- Mac and iPhone configuration through MDM and support- MDMAdministration- Hardware troubleshooting- Support in the automation of ICT processes.-

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  TELUS International AI Data Solutions

  Sept 2022 - Jan 2023

  Personalized Internet Assessor - Italian (IT)

  - Rate and review online search results in order to improve their content and quality- Provide feedback and analysis on content found in search engine results and provide ratings on their relevance to the search terms used.- Review the language used in the search results by examining grammar, tone and cultural relevance.

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  Bending Spoons

  Oct 2023 - now

  IT Support Manager

  - Handle hardware and software requests, promptly resolving any issues or escalating them to the right person.- Create and manage accounts for internal tools and SaaS, and handle any request or issue with licenses and subscriptions.- Set up, test, and adjust all necessary technology for live events, and participate to ensure everything runs smoothly.- Assist new joiners with configuring their hardware and software, and when they leave, collect their equipment and remove their access and data.- Ensure all office hardware and network configurations are running smoothly, and swiftly address any issue.- Manage relationships with external hardware and software suppliers, including handling orders, repairs, setups, and updates. Show less