Lori Barber

Experience

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  AmerisourceBergen

  Sept 2009 - Oct 2010

  Reimbursement Support Specialist / Patient Support Program

  Provided Humira patients with support and reminder calls.Handled sensitive issues and provided guide and support.Responsible for regional client files.Set up financial aid, communicated with medical providers and insurance companies to ensure patients had adequate coverage.Determined eligibility for co-pay programs.Trained new agents.

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  Coast Distribution System, Inc.

  Mar 2011 - Jul 2012

  Vendor Support

  Provided product information and placed supply orders

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  ASEQ - Alliance pour la Sante Etudiante au Quebec

  Aug 2012 - Jul 2015

  Member Services Coordinator (Supervisor) - Drug Exception Specialist

  previously: Member Services Agent Aug. 2012-Dec. 2013Guided plan members through their insurance policy and provided them with an understanding of their health and dental coverage.Offered tailored solutions to specific issues with regards to their student plan. Communicated directly with the insurers and relayed the information back to the plan members. Handled supervisor calls for escalated situations.Solely responsible for all drug exception requests.Trained and coached Member Services Agents.Traveled across Canada to different campuses to hire, train and/or coach agents and to provided local health and dental information to students. Show less

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  Luxury Retreats

  Aug 2015 - Jan 2016

  Home Experience Coordinator
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  Airbnb

  Jan 2016 - now

  Responsible for key accounts while managing a team of account managers -Manage team of coordinators to achieve portfolio development for the company-Strengthen and maintain relationships with partners and internal stakeholders through effective communication-Manage and report on key functions-Process improvement

  • Operations Manager

    Jul 2021 - now

  • Key Account Manager

    Apr 2020 - Jul 2021

  • Portfolio Management Lead - Luxury Retreats

    Jan 2016 - Apr 2020