Damiën Nunes, CCXP

Experience

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  Superphoto Helmond

  Jan 2002 - Jan 2003

  Retail Salesperson

  Providing sales and various services related to commercial photography.

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  UPC Broadband

  Jan 2003 - Jan 2005

  Customer Support Agent

  Providing Technical Customer support for Broadband Internet, Digital Telephony and Digital Television.

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  Vodafone

  Jan 2005 - Jan 2007

  Salesman

  Salesman at Vodafone Citypoint Eindhoven (Piazza and Rechtestraat)Informeren van de klant en het verkopen van telefoons en toebehoren.

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  Adriaans Projectontwikkeling BV

  Sept 2008 - Jan 2009

  Internship
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  HL koeriers

  Jan 2009 - May 2011

  Courier

  Side-job next to my study.

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  LSL Architecten

  Jan 2009 - Jul 2009

  Internship
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  N ARCHITECTEN B.V.

  Aug 2011 - Jul 2012

  Architectural & Urban Designer
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  Humblé Martens / Architectuur & Stedelijk Ontwerp

  Aug 2012 - Mar 2013

  Architectural & Urban Designer
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  Health in Slums

  Jan 2013 - Dec 2016

  Member Steering Committee | Design Researcher | Concept Developer

  www.healthinslums.com

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  Maurer United Architects

  Mar 2013 - Aug 2013

  Architectural & Urban Designer
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  N ARCHITECTEN B.V.

  Sept 2013 - Jan 2015

  Architectural & Urban Designer
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  Service Science Factory

  Jan 2015 - Sept 2022

  Strategic Service Designer & Innovation Consultant

  SSF is a consultancy unit part of UMIO focused on solving strategic and operational challenges related to services and innovation. As a strategic service designer I have fulfilled the role of both service design expert as well as project leader on projects for organisations from various sectors. (Market) research, service optimisation, concept development, innovation and strategy development projects are part of my portfolio.Served sectors: Financial, healthcare, education, manufacturing, utility, retail & public sector Show less

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  UMIO | Maastricht University

  Jan 2018 - Sept 2022

  Program Developer & Trainer/Coach

  UMIO is the post-graduate branch of Maastricht University focused on the life-long development of professionals and organisations. It provides MBA-programmes, workshops and various in-house and open programmes on business related topics. As a program developer, I have (co-)developed various programmes with (international) academic and practical experts. Furthermore, as a trainer I have designed and given various modules, sessions and workshops within these and other programmes on topics related to design thinking, innovation and services. Example programmes: Service Design for Executes (SD4X) and Brightlands AI-academy Show less

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  SD4X | Service Design for Executives

  Sept 2019 - Sept 2022

  Program Designer & Trainer
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  Brightlands AI Academy

  Jan 2021 - Sept 2022

  Program Designer & Trainer
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  Majid Al Futtaim

  Sept 2022 - now

  Senior Innovation Manager

  INNOVATION FRAMEWORKSDevelopment, Implementation and Management of Innovation Frameworks, Capabilities, Toolkits & methods to accelerate Innovation activities across the various MAF opco's (Shopping Malls, Carrefour, VOX Cinemas, Communities and Lifestyle brands). These frameworks are empowering teams to practice innovation effectively and efficiently through all phases from strategy to implementation.INNOVATION PIPELINEManagement and contribution to Innovation Projects and Open Innovation challenges with the aim to develop new and improved products and services that are aligned with customer needs, (strategic) business priorities and overall brand purpose.TRENDS & DEVELOPMENTSPro-active sourcing of the latest trends and developments in the world of Innovation. Furthermore, contributing to task-forces (e.g. Generative AI) to translate these developments into business success (e.g. process optimisation and new/improved customer propositions).CUSTOMER-CENTRIC CULTUREDevelopment and role-out of culture change activities focused on establishing a customer-centric mind-set and behaviour among employees through training, inspiration and hands-on activities.INNOVATION CAPABILITIESDevelopment and Delivery of educational programmes and quarterly events focused on empowering others to engage with innovation, design (thinking) and creativity.CROSS-FUNCTIONAL COLLABORATIONFacilitate collaboration across diverse teams, breaking silos to ensure seamless integration of innovation projects into operational and strategic workflows, maximising impact across the business.OPEN INNOVATION & INNOVATION ECO-SYSTEMOrchestrate activities such as innovation challenges and collaborations with the wider ecosystem to uncover new opportunities, develop impactful solutions, and extend the organization’s innovation reach. Show less

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  Meltingpod.DXB

  Apr 2023 - now

  Co-Founder

  Together with my colleague and friend Jade we have created 'Meltingpod.DXB'. A podcast where we explore the stories, ambitions, challenges and perspectives of other people that moved to Dubai. The goal is to bring people with different nationalities, genders, incomes, and lifestyles together and see how different and similar we really are.

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  SURPLUS Dubai

  Jan 2024 - now

  Co-Founder

  SURPLUS started as a fascination, turned into a project and lead to new knowledge, skills and business opportunities. A fun little initiative I am working on together with my good friend Tom.