Alexandra Kouptsova

Experience

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  Menorah Center for Rehabilitation and Nursing care

  Jan 2015 - Jan 2017

  Clerical Assistant, Nursing Department

  • Assisted unit clerk with patient medical record management.• Maintained supplies for nursing stations and crash carts. • Socialized with residents of the nursing home.• Updated database of in-service training attendance of nurses and staff.

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  School of Public Health and Health Professions

  Jan 2018 - Jan 2019

  Research Assistant

  • Schedule and conduct interviews with participants.• Assist in data entry and tracking through StudyTrax.• Create and test new measures for participant surveys.• Reach out to and assist participants during research experience.

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  Intercultural and Diversity Center

  Aug 2018 - May 2020

  Diversity Advocate

  • Curate programs to promote diversity and inclusion on campus.• Research cultural competency resources to improve skills.• Facilitate trainings and discussions on diversity topics.• Be a resource and support for students in relation to their identities.• Facilitated Intercultural Leadership Retreat.

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  University at Buffalo's School of Public Health and Health Professions

  Nov 2018 - May 2020

  Public Health Ambassador

  • Represent SPHHP at university events. • Offer guidance to prospective students about the degree program. • Aid in interviewing process for prospective professors.

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  Campus Living, University at Buffalo

  Aug 2019 - May 2020

  Resident Advisor

  • Assist residents in navigating academic and personal success.• Mediate interpersonal conflicts between residents.• Foster an inclusive community for residents.• Create fun and purposeful programming to promote community.• Respond to incidents and emergency situations to maintain safety.

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  Project for Return and Opportunity in Veterans Education

  Sept 2020 - Jan 2021

  Graduate Student Intern

  • Assist student veterans with various academic and emotional needs. • Conduct outreach via email, phone call, or text to student veterans on a consistent basis. • Assist in special events to support student veteran development. • Maintain data collection tools.• Log and submit process recordings.

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  NYC Department of Health and Mental Hygiene

  Jan 2021 - Jul 2021

  Vaccination Point of Distribution Staff

  - Assist clients throughout vaccination process.- Distribute factual information on vaccinations to clients.- Networking with community stakeholders to promote increased vaccination rates.- Assist with asset mapping and public health detailing. - Offer emotional support to clients during vaccination experience. - Connect clients to COVID-19 testing and healthcare resources.- Data collection and entry.- Connecting clients to language and accessibility resources.

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  Centers Urgent Care

  Aug 2021 - Nov 2021

  Administrator

  - Supervise staff at pop-up DOE locations. - Hire clinical and general staff to station vaccination sites. - Record inventory of Pfizer vaccine and inoculation materials to headquarters.- Coordinate new hires in onboarding process. - Troubleshoot vaccination site problems as they arise.

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  NYC Health + Hospitals

  Jan 2022 - May 2022

  Contact Tracer

  - Contact active COVID-19 cases and advise on testing, isolation and quarantine guidelines as outlined by Center for Disease Control- Connect active COVID-19 cases and their caretakers with resources that support isolation or quarantine- Document symptoms, close contacts, and whereabouts during infectious period into Salesforce- Communicate with cases in empathetic, supportive, and professional matter

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  BronxWorks

  Jun 2022 - Jun 2023

  Case Manager

  • Provide direct services to clients, including intake, engagement, assessment, service plan development, referral, advocacy, counseling, exit summaries and follow-up.• Manage a case load for a diverse client population.• Monitor and document client progress toward service plan goals.• Document all interactions with, or on behalf of, clients.• Maintain familiarity with program resources available on- and off-site.• Provide group counseling as assigned by the program director.• Coordinate client services with other social service, mental health, medical, employment, educational, childcare and other providers.• Conduct regular case conferences with clients and service providers as required.• Complete program reports monthly, or more frequently as required.• Report to, and meet with, supervisor monthly.• Conduct home visits and other field work, as required. Show less

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  New York Disaster Interfaith Services (NYDIS)

  Jun 2023 - Oct 2023

  Disaster Case Manager

  • Conduct outreach to and detailed needs assessments of New Yorker households impacted by flooding• Maintain and track an active caseload of around 35 households at any one time• Input client data, case notes, and resource referrals into client casework and financial aid records systems• Assist in identifying gaps in service and emerging trends in unmet needs• Connect clients to existing nonprofit and government services for resources and referrals• Provided technical assistance to clients seeking to appeal FEMA Individual Assistance application awards• Assist clients in developing a recovery plan that meets their individual long-term recovery goals• Submit cases to the NYC Ida Unmet Needs Roundtable for financial assistance• Monitor recovery communications and participate in interagency recovery coordination workgroups• Learn and remain knowledgeable about constantly changing recovery resources Show less

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  NYC Human Resources Administration

  Nov 2023 - Jun 2024

  Benefits Opportunity Specialist
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  Anthos|Home

  Mar 2025 - now

  Housing Retention Associate