Nicole Graves

Experience

• 

  The Catholic University of America

  Jan 2008 - Jan 2009

  Leahy Computer Lab Assistant
• 

  NH Computer Services

  Jun 2014 - Jun 2015

  Computer Repair Technician (Self-Employed)
• 

  Lansite LLC

  Mar 2015 - Oct 2015

  Intern

  • Provides customer support by troubleshooting and evaluating specific problems with hardware and software, and implement solutions• Adding computer work stations to the client’s network at their request, provides quality control for new work stations that are installed on the client’s network• Install software on workstations on the client’s network, the installed software allows for a more efficient work flow for the client• Constructs servers for clients with a larger organizations, providing quality control for servers and making sure the constructed servers meet the client’s qualifications• Responsible for providing maintenance and repairs to workstations to ensure optimum efficiency for the client’s workflow Show less

• 

  FTI Consulting

  Oct 2015 - Jun 2019

  • Responsible for monitoring, troubleshooting and escalating alerts via System Center Operations manager(SCOM)• Uses Solar winds to analyze data regarding network infrastructure systems• Uses SecureCRT for remote access and management of various Cisco switches and routers• Remotes into various servers and Virtual machines to troubleshoot issues • Works with other team members to maintain network connectivity across the entire FTI company• Provides companywide technical support for multiple users across various countries• Monitors over 1,000 windows and Linux servers and 500+ network devices as well as virtual machines• Performs data center management tasks including access control, climate control, power monitoring and communications• Executes Change controls as requested for planned maintenance and updates and to resolve technical issues including patching and updating individual servers and cluster groups• Decommissioning and un-racking servers, as well as installing and configuring new servers Show less •Serve as a Tier 1 System Administrator for Exchange 2010, Active Directory, and Print Servers.•Maintain thorough understanding of video equipment installed in the office and provide audio and video calling assistance for executive and visiting staff.•Troubleshoot and repair workstations.•Assist with technical projects including the design, development, documentation, analysis, creation or testing of computer systems based on user or system design specifications.•Development and documentation for continuous improvements to all service desk applications, network administration and logistical aspects of providing the client care to all staff in the company.•Assists in writing, structuring, and organizing technical procedures. Show less

  • Operations Engineer / Systems Administrator

    Nov 2016 - Jun 2019

  • Technical Support Contractor

    Oct 2015 - Nov 2016
• 

  U.S. Department of Commerce

  Jul 2019 - Mar 2020

  Network Engineer

  Kept Solarwinds Orion current with the most recent network and server information, and ensured every node was properly monitored and backed up via the correct polling methods.Executed configuration and installation of new network devices and network connections.Responsible for cleanup of data center cables and access to OIG specific racks in data center.Updated SOP documentation.Configured different routing protocols and polling methods (BGP, EIGRP, SNMP, ICMP, SNMPv3, SNMPv2c).Managed IP address allocation and distribution for new network devices and servers, on both internal and external networks.Investigative reporting on various network issues.Implemented stronger, secure passwords on all management network devices. Show less

• 

  INADEV

  May 2020 - May 2021

  Systems Operations Administrator

  Bash and Python Script writingManaged access control system and tokens.Helped manage network infrastructure, servers, and software and administered network monitoring system, alerting, log management, and other IT systems.CI/CD Pipeline developmentMaintained AWS infrastructureCloud Infrastructure developmentDeveloped and maintained Kubernetes infrastructure. Created manifest files for Kubernetes deployments.

• 

  The Motley Fool

  Jun 2021 - Feb 2024

  DevOps Engineer

  Bash and Python ScriptingCI/CD Pipeline developmentMaintained AWS infrastructureCloud infrastructure developmentAssisted with DNS changes, network management and site reliability.Managed Github Actions builds and workflows.