Deep Enrich
Aiman Ziad
Technical Support Officer
172 followers
Selangor, Malaysia
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About me
Finding joy in weaving tech solutions for people | Technical Support Specialist at Insider
Education
Universiti Tenaga Nasional
2016 - 2021Bachelor of Electrical & Electronics Engineering Electrical and Electronics Engineering
Experience
DXC Technology
Oct 2021 - Oct 2022Technical Support Officer
联想
Oct 2022 - Aug 2024Technical Support ExecutiveAssisting clients from ANZ region for their Lenovo products inquiries by either providing On Call Resolution (OCR), endorsing the case for hardware replacement or liaising the issue for further actions by L2 or equivalent support. Primarily equipped in IT products hardware and software troubleshooting.
Insider.
Aug 2024 - nowTechnical Support Specialist
Licenses & Certifications
- View certificate
Introduction to Information Security Management Systems (ISMS) Course Certification
Scicom MSC BerhadSept 2023
- View certificate
Personal Data Protection Act Awareness (PDPA) Course Certification
Scicom MSC BerhadDec 2023 - View certificate
The Fundamentals of ESG - An Essential Guide Course Certification
Scicom MSC BerhadJan 2024 - View certificate
Customer Service Foundations
LinkedInApr 2024 - View certificate
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EF SET English Certificate 79/100 (C2 Proficient)
EF Standard English Test (EF SET)Apr 2024 - View certificate
Occupational Safety and Health Act 1994 Awareness Course Certification
Scicom MSC BerhadJun 2023
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