Aiman Ziad

Aiman Ziad

Technical Support Officer

Followers of Aiman Ziad172 followers
location of Aiman ZiadSelangor, Malaysia

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  • Timeline

  • About me

    Finding joy in weaving tech solutions for people | Technical Support Specialist at Insider

  • Education

    • Universiti Tenaga Nasional

      2016 - 2021
      Bachelor of Electrical & Electronics Engineering Electrical and Electronics Engineering
  • Experience

    • DXC Technology

      Oct 2021 - Oct 2022
      Technical Support Officer
    • 联想

      Oct 2022 - Aug 2024
      Technical Support Executive

      Assisting clients from ANZ region for their Lenovo products inquiries by either providing On Call Resolution (OCR), endorsing the case for hardware replacement or liaising the issue for further actions by L2 or equivalent support. Primarily equipped in IT products hardware and software troubleshooting.

    • Insider.

      Aug 2024 - now
      Technical Support Specialist
  • Licenses & Certifications

    • Introduction to Information Security Management Systems (ISMS) Course Certification

      Scicom MSC Berhad
      Sept 2023
      View certificate certificate
    • Personal Data Protection Act Awareness (PDPA) Course Certification

      Scicom MSC Berhad
      Dec 2023
      View certificate certificate
    • The Fundamentals of ESG - An Essential Guide Course Certification

      Scicom MSC Berhad
      Jan 2024
      View certificate certificate
    • Customer Service Foundations

      LinkedIn
      Apr 2024
      View certificate certificate
    • EF SET English Certificate 79/100 (C2 Proficient)

      EF Standard English Test (EF SET)
      Apr 2024
      View certificate certificate
    • Occupational Safety and Health Act 1994 Awareness Course Certification

      Scicom MSC Berhad
      Jun 2023
      View certificate certificate