Experience

• 

  Genpact

  Nov 2014 - Sept 2018

  Tier ii it helpdesk

  -Developed an integrated system to lessen the accounts Average Handling Time and got certified inLean Six Sigma.-Provided Tier II technical support for various international bank branches related to network security, hardware and software issues.

• 

  Optum

  Sept 2018 - Jul 2021

  Senior technical support specialist

  -Provided technical support for various technologies, devices and Operating Systems.-Developed and maintained productive customer relationships/interactions.

• 

  Sophie's information technology inc.

  Jul 2021 - now

  - Oversee and coordinate activities within the team, providing guidance and support to team members. - Conduct thorough Vulnerability Assessments and Penetration Testing (VA/PT) to identify and mitigate potential security risks. - Develops Content Management System (CMS) that includes, wordpress, moodle, and more.- Configure plugins to enhance functionality while maintaining a security-conscious approach.

  • Technical Consultant IV, Consulting Director

    Apr 2024 - now

  • Technical Consultant III, Red Team Manager

    Apr 2023 - Jun 2024

  • Technical Consultatnt II, Manage Security Services Lead

    Jan 2022 - Jun 2023

  • Technical Consultatnt I, Secure Developer Engineer

    Jul 2021 - Jan 2022