Experience

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  Hutchison essar telecom ltd

  Nov 2005 - Apr 2008

  Team coach

  Maintaining Shop performance - Ensuring Targets are achieved on all fronts.Churn, Sales, Retention, Customer Service always as per company standards – Assuring Adherence Delivering trainings and handling quality audits.

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  Orange business services

  May 2008 - Sept 2014

  Analyzing "Learning/Developmental” gaps - Identifying training gaps by constantly assessing theBusiness environment, pace of changing organization, changing skill sets and creating a learning organization culture.Design & Deliver Training sessions – Independently design and deliver training programs for Mumbai MSC and GS India - Vashi office. Plan and Publish a monthly Training Calendar - To provide regular visibility of people development & training programs to Mumbai MSC Management through Training dashboards.Transversal Engagement - Effective transversal engagement with PD&L team (Gurgaon), Functional training SPOCs, Functional Managers & HR Consultant to improve training program’s effectiveness. (Let’s Collaborate) Evaluate training effectiveness – Monitor training ROI and share the benefits (cost & skill development) with the leadership team through timely and periodic reviews.Knowledge Continuity and Up-gradation - Conduct regular T3 models for L&D Coaches to maintain standard delivery & effectiveness keeping in mind the latest learning and development (L&D) trends. Groom L&D Coaches - Conduction Monthly / Bi monthly meets with trainings SPOCs to plan / provide feedback. Provide feedback to respective department Managers on their contribution in L&D initiatives. Show less End to End incident Management.(Tier 2) Escalation Management of SCC fault cases.Manage dedicated ACD lines in a timely manner to achieve performance objectives.Efficiently manage Crisis situations, provide feasible and innovative solutions to manage the situations.Support Team Leader in special or ad hoc projects.Process improvement with lean and kaizen methodology.Constantly monitoring day-to-day operations at micro level, maintaining SCC dashboards and executing the tasks assigned in accordance with organizational standard. Show less

  • Learning and Development Manager

    Apr 2009 - Sept 2014

  • Fois

    May 2008 - Apr 2009
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  Centum learning limited

  Aug 2015 - Oct 2016

  Group manager

  Group Manager for TATA MOTORScurrently imparting On the Job sales training to the Sales consultants / DSEs /DSMs .Execution of Product/Process/System/Sales skill training.Training delivery as per the set norms to ensure effective learning to all the role holders Measuring role learning path for all the circle role holders and make training impact analysis.Executing new training initiatives from time to time.Working with leadership to ensure that Learning outcomes drive business objectivesAnalysing data, determining and recommending solutions/strategies to address training issues and concerns.Reviewing course effectiveness and participant feedbackCoordinating with circle and central role holders for effective Learning solutionsSelf Training evaluation and do following up accordingly.Training reports and MIS. Show less

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  Groupe renault

  Oct 2016 - Aug 2019

  Entrusted to build and develop sales team, expand dealer network, brand development, develop and implement strategies for increasing revenue growth and profitability for leading Automotive Brand. Spearheaded the planning, implementation, control of sales and marketing strategies within different geographies of India- region of Karnataka & Telangana covering Shimoga , Davengere , Chikmanglur , Gulbarga , Raichur , Bijapur , Bagalkot , Bellary , Hospet ,Hubli , Sirsi , Belgaum , Nizamabad for one year and then moved to Western region-Saurashtra, Maharashtra to cater bigger territory. Led the Sales channel team to achieve pre-set goals within time, quantity and cost parameters. Contributed to the operationalization of one new dealership in Bellary. Achieved new benchmark for sales targets for Renault Duster through Rural marketing in Shimoga , Davengere & Chikmanglur through innovative actions. Trained and supported dealers in achieving monthly/yearly sales targets, making them eligible for Diamond club. Ranked first with highest market share of Kwid (29%) and Duster(9.2%) in rest Of Karnataka. Highest market share in Duster for South Zone in the region (10.4%) Received ASM LEAGUE award in the first year itself of SERVICE TOP 5 ASM in the country. Show less

  • Area Sales Manager

    Sept 2018 - Aug 2019

  • Area Sales Manager

    Sept 2017 - Aug 2018

  • Sales Coach

    Oct 2016 - Aug 2017
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  Mahindra rise

  Aug 2019 - Oct 2019

  Area sales manager

  Entrusted to build and develop sales team, expand dealer network, brand development, develop and implement strategies for increasing revenue growth and profitability for leading Automotive Brand. Spearheaded the planning, implementation, control of sales and marketing strategies within different geographies of India- region of Vidarbha

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  Mgn school

  Jan 2020 - now

  Learning and development consultant

  Expert Trainer for Teachers. Assist ,Develop and roll out learning content for teachers.Develop measurements and reviews of training materials to assess the effectiveness of skill understanding and it's implementation.Design clean , clear training material for the staff. Select and use effective training and instructional methods and procedures.Coach ,build relationships and support staff to ensure integrous implementation of Training imparted.

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  A travel brand start up

  Jul 2020 - now

  Sales and marketing mentor

  Take care of SOPs- from designing them to getting them implemented.Ensuring Sales Process is rolled out and cascaded smoothly in the firm. Ensuring smooth sales flow. Monitoring the entire Sales Structure of the organisation.