Experience

• 

  Vz controles industriales srl

  Jun 2004 - Jan 2014

  It help desk junior

  -Responsible for helping and solving problems in the use of technology and computer systems.-Solve technical problems related to software, hardware, and computer networks.-Solution of Internet connection problems, virus removal, data recovery, among others.-Installation and configuration of software and hardware: install and configure new computer equipment, software, networks, and other devices.-Perform preventive maintenance on computer systems, including updating software and hardware, making backup copies, and removing unnecessary files and programs.-Provide training and advice to users on the correct use of technology and computer systems.-Monitor computer systems and networks to detect potential problems and respond quickly to any problems that arise. Mostrar menos

• 

  Chef pepper

  Mar 2015 - Jan 2015

  Pm call center operator

  -Answer incoming customer calls, answer questions, provide information, and resolve problems.-Make outgoing calls to conduct surveys, sales or to follow up with clients.-Handle customer complaints and issues efficiently and effectively.-Record customer information accurately and completely, which may include contact details and details of the problem or query.-Provide technical support to customers, which requires specialized technical knowledge.

• 

  Aico digital

  Mar 2019 - Jan 2019

  Main home automation technician

  -Install and configure the hardware and software necessary for the operation of home automation systems.-Program home automation systems to automate different functions, such as lighting control, air conditioning, security, and entertainment.-Regular maintenance of home automation systems to ensure their proper functioning and prevent technical problems.-Diagnose and solve problems efficiently.-Provide advice and guidance to customers on the use and maintenance of home automation systems.-Carry out tests and certifications necessary to ensure that home automation systems meet quality and safety standards. Mostrar menos

• 

  Outplex

  Jan 2020 - Jan 2020

  Am call center operator

  -Answer incoming customer calls, answer questions, provide information, and resolve problems.-Make outgoing calls to conduct surveys, sales or to follow up with clients.-Handle customer complaints and issues efficiently and effectively.-Record customer information accurately and completely, which may include contact details and details of the problem or query.-Provide technical support to customers, which requires specialized technical knowledge.

• 

  Dominican coffee institute (indocafe)

  Oct 2020 - now

  -Security Assessments and Planning.-Conduct security assessments to identify vulnerabilities and risks in systems, networks, and applications.-Analyze cyber-attack patterns and trends to forecast potential threats and inform security strategies.-Develop and implement security policies and procedures based on industry best practices and regulatory requirements.-Design and maintain secure network architectures and configurations.-Deploy and configure security tools and technologies, such as firewalls, intrusion detection systems, and endpoint protection software.-Monitor logs and alerts from security systems to detect and respond to security incidents in a timely manner.-Investigate and analyze security incidents to determine the root cause and prevent future occurrences.-Perform vulnerability scans and penetration testing to identify and patch security flaws in systems and applications.-User Education and Awareness.-Collaboration and Communication. Mostrar menos -Responsible for helping and solving problems in the use of technology and computer systems.-Solve technical problems related to software, hardware, and computer networks.-Solution of Internet connection problems, virus removal, data recovery, among others.-Installation and configuration of software and hardware: install and configure new computer equipment, software, networks, and other devices.-Perform preventive maintenance on computer systems, including updating software and hardware, making backup copies, and removing unnecessary files and programs.-Provide training and advice to users on the correct use of technology and computer systems.-Monitor computer systems and networks to detect potential problems and respond quickly to any problems that arise.-Responsible for helping and solving problems in the use of technology and computer systems. -Solve technical problems related to software, hardware, and computer networks. -Solution of Internet connection problems, virus removal, data recovery, among others. -Installation and configuration of software and hardware: install and configure new computer equipment, software, networks, and other devices. -Perform preventive maintenance on computer systems, including updating software and hardware, making backup copies, and removing unnecessary files and programs. -Provide training and advice to users on the correct use of technology and computer systems. -Monitor computer systems and networks to detect potential problems and respond quickly to any problems that arise. Mostrar menos

  • System Analyst

    Jan 2022 - now

  • IT Help Desk Senior

    Oct 2020 - Jan 2022