Experience

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  Aiesec no brasil

  Aug 2018 - Jan 2022

  • Diretor de Experiência do Consumidor

    Feb 2021 - Jan 2022

  • Líder de Equipe em Relações Internacionais e Vendas para Jovens Intercambistas estrangeiros

    Feb 2020 - Jan 2021

  • Gerente de Gerenciamento de Pessoas

    Aug 2019 - Jan 2020

  • Membro de Experiência do Consumidor na área de Recebimento de Intercambistas Voluntários

    Aug 2018 - Jul 2019
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  Ambev

  Sept 2021 - Jan 2023

  For a period of 9 months, I excelled in my role as a Control Technician, where I functioned as an efficiency architect in inventory control and process optimization. My primary responsibilities revolved around meticulous data analysis to ensure proper stock levels and product quality within our warehouse. This entailed monitoring product expiration dates and orchestrating the availability of products for sale, while maintaining constant communication with factories and vendors, primarily in the brewery sector.In my relentless pursuit of operational excellence, I was entrusted with tracking and presenting Key Performance Indicators (KPIs) in daily meetings, encompassing everything from product breakage to stock variance management. Furthermore, I enhanced interdepartmental communication, streamlining process handovers through my proactive engagement with other teams.My proficiency with systems proved instrumental in the success of my role. I leveraged tools like SAP, Power BI, Excel, and the company's proprietary databases on a daily basis to ensure precise analyses and well-informed decision-making. Show less In my role as a Logistics Apprentice, I was entrusted with a range of responsibilities, spanning from data analysis to customer service. My journey commenced with the task of analyzing data, summarizing it, and transmitting it via email to our logistics analyst team. This information played a pivotal role in their daily meetings and decision-making.However, the standout experience in my trajectory was in customer service. I was designated as the exclusive point of contact to address customer inquiries and issues related to their products, particularly regarding receipt, delivery delays, and other delivery-related matters. To facilitate this, the company utilized the Zendesk platform for customer interactions. I strived to provide swift responses directly within the platform and, in some cases, engaged in phone calls to ensure effective issue resolution.I consistently managed the resolution of approximately 100 inquiries per week while working only part-time. This achievement did not go unnoticed, and in just 4 months as an apprentice, I was honored with a promotion to a full-time position within the company. Show less

  • Warehouse Process Analyst

    May 2022 - Jan 2023

  • Logistics Apprentice

    Sept 2021 - Apr 2022
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  Aiesec in vienna wu, austria

  Feb 2023 - Jul 2023

  Team leader of sales and customer service

  In my role as a Team Leader in Sales and Customer Service, my primary responsibility was to manage a team of four individuals from three different nationalities. I took a personalized approach, understanding each team member's unique personality and guiding them to achieve the goals set by the department, as well as their individual personal development objectives that could be nurtured through their work.Our focus area was the sale of study abroad opportunities to young university students at the Vienna University of Economics. We employed innovative strategies, including creative info-stands to showcase our offerings and the organization of events for greater exposure and visibility. Additionally, we ensured an exceptional customer experience both before, during, and after the completion of the exchange program, ensuring total customer satisfaction.This experience taught me valuable lessons in leadership and adaptability. It allowed me to strike a balance between managing multicultural teams and relentlessly pursuing excellence in customer service. I am eager to apply these skills to new challenges and continue to raise the standards in customer service and leadership. Show less

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  I4pro

  Mar 2024 - now

  Product analyst