Experience

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  National health insurance fund sudan

  Apr 2016 - Apr 2018

  It & network engineer

  Installation, configuration, Maintenance and Troubleshooting ofLAN&WANs. Active Directory planning, maintain and Improvement. Monitor system performance and implement performance tuning.

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  Mtn

  Jul 2018 - Jun 2020

  Front office (omc) engineer at huawei_mtn_ms

  Operation and maintenance of network ,Monitor and access (24x7). Offer SLAs with a guaranteed uptime to all customers who use ourinfrastructure. High security and strict access control for all physical locations and datacenters, Security arrangement for support and bug (24x7), Careful processcontrol and quality assurance of our service organization generally

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  Huawei

  Jul 2020 - Jul 2023

  - Ensure that the MTN networ is working properly and all faults in the network have been communicated to the responsible parties on time.- maintain the quality of service as higher as possibe and make sure that the company policies and procedures are adhered to during work. Operation and maintenance of network ,Monitor and access (24x7). Offer SLAs with a guaranteed uptime to all customers who use ourinfrastructure. High security and strict access control for all physical locations and data centers, Security arrangement for support and bug (24x7), Careful processcontrol and quality assurance of our service organization generally

  • Network Operation Centre Engineer at HUAWEI_MTN

    Nov 2020 - Jul 2023

  • Front office Engineer (OMC) at HUAWEI_MTN

    Jul 2020 - Nov 2020
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  Agile technology solutions uae

  Sept 2023 - Jan 2024

  Technical support engineer

  Field Engineer and Technical Support - COP28 Network Operations - data center, managing and troubleshooting. As a Technical Support Engineer at Agile Technology Solutions UAE, where I provide field engineering and technical support for the COP28 Network Operations. I am responsible for installing, configuring, maintaining, and troubleshooting network devices and systems, ensuring their high availability and performance. I am also proficient in ITIL, incident management, and IT service management, and I handle service desk requests, create and update service tickets, and provide status updates to customers. عرض أقل

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  Halian

  May 2024 - now

  Information technology field engineer