Experience

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  Aba net telecommunications

  Jun 2006 - Sept 2014

  Chief of staff to ceo

  • Directed daily operations including finances, sales, advertising, public relations, customer support, and human resources • Directed sales and marketing strategy development, managed vendor relations, and oversaw annual tax processes • Negotiated termination contracts with partner telecom operators, resulting in significantly lower termination rates• Ensured company compliance with federal (Federal Communications Commission), state (Public Utility Commissions), and local regulatory agencies• Developed training manuals and procedures for various departments, streamlining the company’s training process• Developed and implemented the electronic documentation project, eliminating paper documentation and creating a searchable electronic database of all company documents, resulting in significant time and cost savings• Directed change of corporate image, branding, website redesign and sales material revision, increasing company exposure and recognition• Worked with engineers on developing new business products and mobile applications, including Hosted PBX/IP Centrex, E-Fax, and Conference Call• Reorganized sales department and re-trained the company’s sales force, resulting in increased productivity, lower staff turnover, and salary cost savings Show less

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  Brada travel

  Jan 2009 - Jan 2011

  General manager

  • Directed daily agency operations including airline ticketing and exchanges, manual ticket pricing, and ticket refunds• Tracked sales performance and set sales targets for all agents• Ensured ARC (Airline Reporting Corporation) compliance and managed vendor relations• Trained agents in Amadeus, Worldspan and Sabre system usage and wrote training manuals, decreasing the incidence of debit memos and pricing penalties by 75%• Negotiated airline and partner agency consolidator contracts, resulting in higher commissions and lower net fares• Negotiated GDS (Global Distributions System) contracts • Directed numerous sales and marketing campaigns and designed promotional material• Managed annual tax processes and submitted weekly Airline Reporting Corporation sales reports Show less

• 

  Atpco

  Sept 2014 - Jan 2018

  Senior distribution strategy analyst

  • Organized first Dynamic Pricing Working group and gathered over 100 senior level Revenue Management scientists from airlines, Global Distribution Systems, and industry organizations to participate in a two-year effort to define and implement Dynamic Pricing • Lead and managed two Dynamic Pricing Working Group Pilots – Dynamic Fare Generation and the 2-Character RBD (Reservation Booking Designator). Wrote the 2-Charater RBD White Paper• Participated in MIT’s PODS (Passenger Origin Destination Simulator) research consortium, aiming to determine revenue impacts of passenger willingness to pay in various hypothetical airline network models. • Increased ATPCO’s annual revenue by $3.2M through self-initiated audits of data usage.• Lead and coordinated two annual ATPCO Advisory Committees (senior airline industry advisory meetings), including writing meeting agendas, and creating, distributing, collecting and interpreting industry-wide cost/benefit surveys to determine the ATPCO Product Development Plan (PDP) • Assessed impact of incoming / unplanned high priority requests and ensured the projects’ timely delivery in collaboration with product management, product marketing and ITS.• Ensured timely delivery of complex projects through oversight of product strategy and implementation of product roadmap; developed project lifecycle through feasibility analysis, business case analysis and delivery, and sales support. • Delivered key contributions to Distribution Portfolio through development of three- to five-year product roadmaps; leadership of pricing analysis for data subscription and distribution products; creation and administration of industry surveys; and oversight of pricing changes project. • Recipient of two company-wide Level II SPOT Achievement Awards, given in recognition of extraordinary achievement and contribution to the company’s mission and goals Show less

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  Uatp

  Jan 2018 - now

  • Participate in strategic global partnership initiatives with new and emerging forms of payments• Lead and manage all Alternative Form of Payment (AFP) and Airline Merchant integrations as Project Manager• Participate in the ISO (International Organization of Standards) TC 307 Blockchain and Distributed Ledger Technologies Working Group, aiming to define standards for Blockchain technology, focusing on Smart Contracts • Develop database of Airline Merchant and Alternative Form of Payment (AFP) stakeholders• Promote Alternative Forms of Payment (AFP) partnerships and organize global AFP & Airline workshops• Develop and communicate product offerings using a variety of presentation skills to small and large groups• Participate in new merchant and acquirer acquisition discussions• Research, develop, and promote new pre-paid card product offerings• Collaborate with multiple departments to successfully deliver projects and achieve company-wide metrics and goals• Manage multiple projects simultaneously, ensure each project stays within budget and deadlines are met Show less

  • Managing Director, Product

    May 2022 - now

  • Senior Manager, Partner Processing

    Jan 2022 - now

  • Senior Business Development Manager

    Jan 2018 - now