Experience

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  Honda atlas cars ( pakistan) limited

  Aug 2004 - Jun 2012

  Customer relations officer
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  Vpl ltd (volvo)

  Aug 2012 - Jan 2018

  Executive aftermarket (parts & services)

  The key account management of Aftermarket (parts, Services, Service agreements etc) for Volvo PakistanMy dealing was with Business to Business (B2B) and Business to Customer (B2C) for after sales supportTo deal customers with respect and maintaining long term relationship with himTo provides training regarding ERP system, VOLVO software To conduct regular sales meetings at office (counter customers) and as well as at customer officeDiscuss problems with customers, answer questions and present “win-win” solutions Show less

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  Dysin automobiles limited (dal)

  Jan 2018 - Nov 2018

  Asst. manager aftermarket - parts

  To develop the systems and prepare machines PopulationTo coordinate with supply chain to keep the smooth operations of partsTo developed new dealers and hold the existing dealers and visit at dealers site as wellTo conduct regular meetings with customers and as well as with teamTo handling customer complaints and provides solutionsTo activate the dead customers and search new customers and hold existing customersTo prepare aftermarket sales targets and maintaining recordsTo close follow up with customers for securing orders Show less

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  Hyundai nishat motor pvt. ltd

  Nov 2018 - May 2021

  Deputy manager spare parts

  Manage all SAP transactions of After Sales Spare Parts & ServiceProvide WPC (Web Parts Catalogue) training to all DealersAccording to Principal guidelines provide Support to Dealers regarding Spare Parts Warehouse arrangementsCollect Spare Parts KPI's report from Dealers on a monthly basisConduct Internal audit of Own outlets of Spare Parts WarehousesManage inventory and prepare spare parts order as per reorder planning, place an order on MGNCoordinate with logistics and import for Contract, PO & GRNTo Maintain an accurate record of all Spare Parts of MOBIS, Own outlets&Dealerships along with invoices and necessary detailsCoordinate with sales & warehouse team for keeping a healthy stockCoordinate with Franchise dealers for spare parts orders, in time invoicing, and resolve their daily routine issues Show less

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  Al-haj automotive (pvt.) limited

  May 2021 - now

  Manager spare parts-after sales

  Lead the Spare Parts Team and develop Spare Parts Business Plan, Inventory Management System and Sales & Marketing infrastructureSet-up and maintain Spare Parts Warehouse according to PROTON standardsEnsure efficient spare parts ordering and maintain lean inventory, while maintaining highest level of service ratesEstablish competitive spare parts pricing while maintaining reasonable profit marginsLiaison with Dealerships to ensure adherence of AHAPL Spare Parts Policy, availability of parts and promote salesMonitor and enhance Dealership Parts Operations and warehouse set-upTo launch the DMS (Dealer Management System) software for the dealership nationwide usagePrepare the DMS manuals and provide the trainings to the dealerships staff and ensure the complianceCoordinate with Local Vendors for Development of Localized Parts for After Sales MarketConduct regular audits to avoid any discrepancy in physical stock and systemArrange and conduct Spare Parts Training for AHAPL and Dealership Spare Parts staff for skill development and groomingPreparation of Daily, Monthly & Quarterly ReportsFollow work standards and ensure compliance to company and departmental policy, procedure, rules and regulations Show less

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  Hyundai pakistan

  Dec 2023 - now

  Spare part manager