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Rebecca Ryan

Rebecca ryan

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  • Timeline

  • About me

    Regional Manager EMEA at Milestone Technologies, Inc.

  • Education

    • Dit, bolton street, dublin

      -
      It networking structures and architecture

    • Holy faith, clontarf

      -

  • Experience

    • Hp

      Jul 1995 - Oct 1998

      Install Desktops and printers for employeesInstall additional software and driversInstall windows if requiredTroubleshoot hardware/software issuesReplace faulty hardware Telephone Customer Services SupportAnswer calls in a timely and professional mannerGather all required information to create a service ticketTalk customer through some basic troubleshootingSchedule Call Out Engineer if required depending on service level agreementArrange for return of equipment for repair depending on service level agreementProcess Purchase OrdersCreate invoicesResolve tickets within SLA agreements

      • Desktop Engineer

        Aug 1996 - Oct 1998

      • Customer Services

        Jul 1995 - Aug 1996

    • Flextronics

      Nov 1998 - May 2009
      Systems administrator

      System Administrator for both Aix and Windows servers. Disk management Internal & off-site disk storageApplication and OS patchingTroubleshootingScripting24 x 7 Support

    • Milestone technologies, inc.

      Oct 2011 - now

      • Service Delivery Manager

        Sept 2015 - now

      • EMEA Inventory Lead

        Oct 2011 - now

  • Licenses & Certifications

    • Happysignals itxm foundation

      Happysignals ltd
      Jan 2024

    • Supply chain management

      Ucd professional academy
      Nov 2023