Experience

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  Marketing assitant at frederick foot & ankle

  Jan 2015 - Jul 2016

  Marketing assistant

  • Assisted manager in the creation of all internal and external marketing initiatives• Composed sponsorship agreement documents• Spearheaded website updates, such as social media and CRM platforms• Organized and managed marketing events, served as representative for Frederick Foot & Ankle during doctors’ visits and events

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  Betsy elizabeth trust

  Jul 2016 - Sept 2016

  Business development specialist

  • Devolved and optimized strategic and sustainable business plan for The Betsy Elizabeth Trust • Monitored performance of the business, identified sales and business growth opportunities• Built and maintained professional business partnerships with US companies• Composed and applied for donations, sustainable development grants, and microloans• Formed working relationships with government organizations and non-profits

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  Thrive cryostudio

  Aug 2016 - May 2020

  • Developed and oversaw effective marketing strategies; provided management with industry and market trend information, worked directly in sales and lead generation increasing revenue by 20% in one year• Achieved significant market penetration with marketing strategies such as consultant sales, brand presence, and new account development producing a growing client lists by 5% per month• Analyzed and reported on market, product, and competitor metrics to assist with the development of solutions for target accounts • Responsible for workplace policies and safety protocol including recruiting and onboarding new employees resulting in an 80% employee retention rate per year• Produced B2B partnership agreements and partnership programs• Crafted retention programs, implemented ongoing training programs, and held national training classes for retail locations on equipment and best practices Show less

  • Director of Business Development and Operations

    Sept 2018 - May 2020

  • Marketing Specialist

    Aug 2016 - Sept 2018
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  Fair trade forum-india

  Sept 2016 - Oct 2016

  Social media marketing specialist

  • Achieved a 20% increase of followers across social networks in one month• Developed social media campaigns for various projects including materials for a fundraiser• Initiated market research and analyzed findings• Increased online presence by building relationships on social media, expanding business development, and partnerships online• Conducted social media marketing seminars for employees and developed strategic marketing plans

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  Symmetry salon studios

  Oct 2016 - Jul 2018

  Social media manager

  • Increased followers and engagement by 120% • Successfully created and spearheaded campaigns on social media platforms, including Facebook, Instagram, and Twitter• Crafted content for all platforms and established relationships with influencers

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  Artimis cryoskin distribution

  Oct 2018 - May 2020

  Account/customer success manager

  • Maintained and nurtured strategic business relationships to gain loyalty, referrals, and repeat business leading to a 70% closing rate• Increased insight into client’s needs and instructed on best practices, ensuring customer success and increasing their sales by 10%• Managed Facebook Ads lead generation and conversion for clients converting over 70% of leads• Administered onboarding presentations for clients to close sales• Ensured customer satisfaction and problem resolution Show less

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  Redefined marketing solutions

  May 2020 - Jan 2021

  Facebook ads lead conversion and customer support manager

  • Developed templates and scripts for employees and automated flows• Oversaw correspondents, management, training, and on boarding for employees• Executed and implemented new programs and ongoing training seminars • Analyzed and updated Facebook ads• Decreased retailer on-boarding time and increased revenue by 50%• Created and managed employee ROI and KPI’s setting new goals and tracking conversion rates

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  Milkcrate

  Jan 2021 - Jul 2021

  Head of customer success and support

  • Generated market research to identify business trends and implement new business strategies• Led initiatives on collecting and implementing customer feedback• Created and implemented client road maps for successful onboarding and project completion• Worked across multiple teams to ensure projects for customers were being fulfilled on time and in with the desired outcomes

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  Bridgeu

  Jul 2021 - Feb 2024

  - Working strategically at an Edtech Scale up to drive growth through customer success and retention- Leading on company OKR sub-objective and managing business critical projects - Launching and implementing BridgeU's Voice of the Customer initiative- Working with key stakeholders to ensure customer retention is met and product is integrated and adopted.- Develop & refine CSM processes- Collaborate with internal teams to ensure the customer's experience is optimal and their needs and expectations are being met Show less

  • Senior Customer Success Manager

    Jul 2023 - Feb 2024

  • Customer Success Manager

    Jul 2021 - Aug 2023
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  Spinnaker support

  Apr 2024 - now

  Enterprise & strategic customer success manager

  Working with enterprise and strategic accounts after onboarding to ensure adaption and success.