Experience

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  York university graduate geography department

  Sept 2007 - Aug 2009

  Teaching/lab/field assistant

  Work with GIS and RS equipment/software/imagery and assist in ongoing projects with faculty.

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  York university

  Jan 2008 - Jan 2010

  Bootcamp fitness instructor

  Lead bootcamp and strength conditioning group fitness classes.

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  Geopixel air

  Jun 2009 - Jul 2014

  Geomatics specialist

  In my time in this role, I oversaw projects related to airborne calibration and had high-level accountability for developing project plans and budgets, allocating resources, and overall customer success. I collaborated with customers to understand their requirements, align and define project roadmaps, and liaise with internal teams to ensure cohesive workflows and completion of project scopes. I assisted a key client in the testing and evaluation of the latest generation mapping product. I acquired and processed ortho imagery using PosPac MMS and Inpho Ortho Vista to calibrate focal length, boresight angles, and distortion or airborne mapping cameras. I managed and coordinated a team of survey pilots and also undertook product technical reviews and recommended product enhancements to the engineering team. Show less

• 

  Golf town

  May 2012 - Jun 2015

  Customer service associate

  Fast paced specialty retail environment providing equipment, service and apparel for all golfers.

• 

  Stantec

  May 2014 - Jul 2014

  Project coordinator

  Work with Project Manager to manage staffing and project related deadlines.Conduct title searches online or at the Land Registry OfficeSetup projects and obtain data and documentsFollow up on proposalsAssist field crew as requiredShort term contract position

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  Teledyne optech

  Jul 2014 - Jan 2022

  I was promoted to this role to help improve client experience and satisfaction models with round-the-clock support for LIDAR airborne and land mapping products. I create and develop customer engagement and support strategies that encompass consultative solution development and customer-focused deployment models. I process LIDAR and imagery data to determine and diagnose client issues. I am able to identify software issues and track them to the root cause in the hardware. I am consistently recognized by customers and supervisors for exceeding team goals, resolving issues, and partnering with senior managers to develop and implement continuous improvements. Show less In this role, I provided superior customer service while resolving issues with LIDAR airborne and land mapping products. I received accolades from customers for actively listening to understand issues and leverage product expertise to troubleshoot and repair issues. I provided an accelerated turnaround on data analysis that resulted in quick system completion and shipment. I delivered a professional, yet relaxed customer approach which resulted in repeated requests from clients to work directly with me. I partnered with sales teams to ensure service levels and customer needs fulfillment for improved customer retention and achievement of client renewal targets. Show less

  • Client Solutions Manager

    Jan 2017 - Jan 2022

  • Geospatial Analyst

    Oct 2015 - Jan 2017

  • Technical CSR/Data Processor

    Jul 2014 - Oct 2015
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  Merrick & company

  Jan 2022 - now

  Lidar/geomatics technician ii