Sourabh Dhole

Experience

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  Volkswagen India

  Jan 2014 - Jul 2014

  Engineering Intern, Accessories Department

  ▪ Handled diverse functions including compilation of a detailed cost-comparison data file comprising of all parts developed by Volkswagen and other competitive car manufacturers that created the sedan and hatchback segment vehicles ▪ Gained knowledge about the progress of live projects of Accessories department▪ Carried out market survey and cost analysis of locally available door edge protectors and verified their quality vis-a-vis the VW standards for Polo and Vento models through elaborate laboratory tests▪ Paid keen attention to search and determine a few promising suppliers through close interaction and obtained sample products for future projects including designs of door edge protector▪ Sourced suppliers who continuously provided various requested current and future part samples through efficient business transactions▪ Created a prototype of door edge protector and effectively assessed its cost to ensure business feasibility Show less

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  Trinitas Engineers and Founders Pvt. Ltd.

  Oct 2015 - Nov 2015

  Engineering Intern

  ▪ Proficiently used CAD designs of the casting parts based on casting requirements▪ Played a key role in inspecting sand moulds and castings along with casted parts and in-process▪ Read designs of customers and modified them as per the requirements of sand casting process

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  Florida Institute of Technology

  Jan 2018 - Apr 2019

  Graduate Research Assistant

  ▪ Designed a novel cooling system using Thermoelectric modules, for optimum management of energy in Concentrated Photovoltaic panels which are used in commercial and space applications▪ Studied electrical and thermal optimisation of the CPV-TEC system using numerical analysis software.▪ Published the research observations and presented the same in the ASME’s IMECE 2019 conference

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  Linkez Technologies Private Limited

  Jul 2019 - May 2022

  ▪ Managed day-to-day activities of 2 corporate accounts and successfullycompleted 11 projects of clients f rom aerospace, automotive, heavy-dutyequipment and clean room manufacturing industries▪ Developed ticket management system to track customer requests throughtime/capability studies, process mapping and prioritizing the tasks▪ Implemented reimbursement management software thereby declutteringdocumentation and simplifying accounting procedures▪ Developed internal unit inventory management system, leading to propertracking & auditing and saving of inventory cost▪ Played a lead role in product designs and developed transient/ steady state solutions & predictions for thermal models Show less ▪ Interfaces with customers for performance of pre-sales activities to include analysis of as-is and to-be processes, examination of pain points, presentation of customised technical proposal/ proof of concept preparation thereby enabling provision of requisite IIOT solution▪ Acts as a single point of contact between mechanical and IT teams to enable smooth co-ordination of all aspects until product delivery▪ Performs mechanical and thermal analysis of electronic packaging systems for efficient and optimised usage of the product being designed▪ Prepares users’ guide, manuals and other requisite documentation of the product▪ Imparts post deployment training and provides requisite support for post-sales activities Show less

  • Business Solution Specialist

    Nov 2020 - May 2022

  • Customer Satisfaction Advocate - Pan India

    Jul 2019 - Mar 2022
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  ZYGAL

  May 2022 - May 2023

  Customer Success Manager

  ▪ Manages multiple teams of engineers operating Pan-India for installation, monitoring and customer support▪ Understands the needs of the clients, sets up and conducts products to demonstrations, imparts platform training and handholds customers to ensure their quickest path to the ROI and business growth▪ Maintains healthy engagement with existing accounts ensuring their continuity, understands their current challenges and presents viable upgrade solutions for furtherance of their business▪ Identifies problems faced by multiple customers in a given business sector and helps create multiple packaged (SAAS) solutions through liaison between sales and development teams▪ Monitors and provides support on the implementation of service agreements Show less

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  Onnivation

  Jun 2023 - Feb 2024

  Customer Success Specialist