Experience

• 

  Ericsson

  Jul 2011 - Dec 2014

  Network engineer

   Configured IT LAN/WAN elements and held responsibility of maintaining and monitoring performance of network. Managed installation, configuration and administration of Cisco equipment in IT architecture of organization Planning and Design according to the customer requirement, with the help of minimum resources for Sprint Nextel. Weekly call with Customer & Customer Service Manager to discuss the resolution of the critical issue in order to understand customer grievances & our needs from customer. Configuring router ports and create OSPF routes. Configuring Bearer and OAM VLANs with proper IPs for both UMTS and LTE sites in SIAD router. Configuring Cisco SIAD-2491 router and Tellabs Multi Service Switch Router- 8860 for new Node-B and eNode-B integrations i.e. for both UMTS and LTE sites.  Configuration and Troubleshooting of VLAN's and inter VLAN routing between switches. Supporting field engineer and troubleshooting T1s with DACS engineers in case of any issue. Working on various vendor devices simultaneously (Cisco, Alcatel, Motorola and Nortel). Worked on Various Ad hoc project like SIU Implementation, Fiber tower and 7750 migration. Work directly with local Field Operations and Project Management teams to support rehomes, network grooming and optimization plans. Knowledge of Operating Systems including Windows 95/98/2000/NT/XP Show less

• 

  Avaya

  Mar 2016 - Oct 2016

  Backbone engineer

   Provide top quality technical support, troubleshooting of Information Technology networks and PBX Systems and ancillary equipment such as voice mail. Work remotely with end-users and technicians, diagnose and recommend solutions leading to resolution in VoIP environments. Troubleshooting Communication Servers (Avaya, Nortel) for various Issues like Installations of Linux base, Call setups, Sip Sessions, H.323 protocols, trunking protocols. Collect and analyze packet trace information. Create reproduction of customer environments on lab equipment. Document in great detail all site information, troubleshooting steps, and time reporting in Customer Relationship Management Systems. Install, configure, and maintain lab equipment. Show less

• 

  Xplornet communications

  Nov 2016 - Aug 2017

  Technical support specialist
• 

  Fortisbc

  Jan 2018 - Feb 2021

  Technical analyst

  ✓ Provide technical support to end users of the current systems.✓ Troubleshoot end user problems (hardware and company standard software)✓ Perform upgrades, installations, preventive maintenance tasks✓ Repair computer software and/or hardware and work with external vendors to obtain repairs when necessary.✓ Maintain operations infrastructure including (but not limited to): servers, switches, firewalls and workstations.✓ Set-up/deliver PC equipment, dispose of excess surplus equipment.✓ Maintain up-to-date knowledge of the company's computer systems as well as compliance policies, processes,✓ Other duties as assigned. Show less