Experience

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  Southern management

  Aug 2011 - Jun 2019

  Assistant property manager

  • Managed 284-unit properties and eight commercial properties, maintaining an average of 99.8% community occupancy and reducing community write-offs by 42% within one year.• Assisted the Property Manager in reviewing historical data to prepare the community budget and Customer Care Plan, contributing to strategic financial planning.• Supervised a team of 11, facilitating meetings, conducting performance reviews, and assisting with hiring, training, and payroll, ensuring operational efficiency and customer satisfaction.• Posted rent daily, reviewed delinquency reports, performed credit counseling sessions, reviewed leasing files, and managed rent increases and lease renewals, maintaining low delinquency and write-offs. • Organized and facilitated community projects and events, including National Night Out, pool parties, yard sales, town hall meetings, and volunteer opportunities, promoting community engagement and satisfaction. Show less

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  Towner management co inc

  Jun 2019 - Dec 2021

  Property manager

  • Managed a lease-up project for two new apartment buildings, including planning, budgeting, software integration, accounting, leasing, move-in, and property management.• Achieved 100% lease-up within 60 and 90 days for the first and second projects, respectively, exceeding absorption schedules.• Conducted daily and weekly project meetings with stakeholders, including property owners, internal partners, and IT and property management teams, to update on schedule, challenges, and progress.• Developed first-year budget, customer care, and outreach plans using creative strategies, forging business partnerships, and coordinating social media and printed media with a $0 marketing budget.• Processed rental applications, rent collections, rent increases, recertifications, and lease renewals, employing collection techniques to maintain low delinquency and write-offs, meeting monthly goals, and supporting community occupancy. Show less

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  Lo on the go trucking

  Oct 2021 - Jul 2023

  Fleet portfolio lead

  • Managed quarterly and annual business filings, driver hours of service, fuel and vehicle tax, and state-required filings, ensuring Federal and State DOT compliance.• Integrated electronic record keeping and filing into a CRM system, optimizing organizational processes.• Interviewed, hired, and onboarded qualified staff, prepared drivers' schedules and daily route planning, and communicated daily progress and tracking to relevant stakeholders.• Negotiated a 10% income increase on a contract with a directed shipper for the 2021 to 2022 calendar year, contributing to a 25% increase in company revenue from the previous year.• Served as the direct point of contact for drivers during over-the-road emergencies, coordinating load recoveries, vehicle issues, and maintenance. Show less

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  Wilson homes group

  Nov 2022 - Jul 2023

  Scrum master

  • Coordinated a cross-functional team in developing and upgrading the company website.• Collaborated with the Product Owner and Development team on product backlog prioritization, aligning with stakeholder and customer feedback.• Monitored and shared team progress, identifying and resolving impediments promptly, resulting in exceeding deadline expectations within budget.• Organized and led Scrum ceremonies, enhancing team collaboration and ensuring alignment with sprint goals.• Fostered an inclusive environment, resolving conflicts and impediments, enabling the team to meet sprint goals and improve communication.• Coached team in Agile practices, promoting a continuous learning and improvement culture, which enhanced team collaboration and efficiency.• Utilized Jira for agile data and metrics management, enabling more informed decision-making and facilitating a smoother project workflow. Show less