Experience

• 

  Man truck & bus saudi arabia

  Sept 2018 - now

  Leading workshop operations for commercial vehicles ,ensuring efficiency, quality repairs, and compliance with OEM standards. Managing technicians, service staff, warranty claims, and customer relations, while optimizing workflow, cost control, and service performance. Focused on process improvement, KPI monitoring, and operational excellence. Oversaw day-to-day workshop operations, managing technicians, job scheduling, and service execution. Ensured repair quality, safety compliance, and efficient turnaround times. Provided technical support, warranty handling, and staff training to enhance productivity and service quality Led on-site fleet support, managing a team of technicians to ensure fleet uptime and performance. Acted as the primary liaison between customers and MAN HQ, handling warranty cases, breakdowns & troubleshooting. Improved service processes and documentation for better operational efficiency. Conducted pre-delivery inspections (PDI), recalls, and upgrade campaigns for the A47 MAN Bus fleet.Provided on-site technical support, diagnosing and resolving complex vehicle issues post-delivery.Installed, configured, and troubleshot Intelligent Transport Systems (ITS)Developed technical reports and escalated cases to MAN HQ, ensuring structured resolutions for recurring issues.

  • Workshop Manager

    Oct 2024 - now

  • Workshop Supervisor

    Jun 2022 - Oct 2024

  • Project Engineer

    Apr 2020 - Jun 2022

  • Service Engineer

    Sept 2018 - Mar 2020