Mike Walker, NEBOSH, TechIOSH

Experience

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  Lloyds TSB Bank plc

  Sept 1987 - Jul 1997

  Assistant Manager (Last position Held)

  September 1987 to July 1997 - Lloyds Bank PLC, Commercial Way, Woking, Surrey. February 1997 to July 1997 - Customer Account Manager/Assistant Manager - Addlestone Branch.March 1994 to February 1997 - Branch Sales Co-ordinator/Account Services Officer- Byfleet Branch.January 1993 to March 1994- Foreign services officer - WokingJanuary 1992 to January 1993 - Deputy Group / Branch Sales Co-ordinator - WokingMay 1990 to January 1992 - Fee income - WokingFebruary 1989 to May 1990 – Cashiering - WokingSeptember 1987 to February 1989- WokingGeneral office tasks, dealing with enquiries, plastic cards, standing orders, direct debits, electronic book keeping. Show less

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  HSBC Equipment Finance UK LTD (Formally Forward Trust Ltd)

  Jul 1997 - Aug 1999

  Sales Co-ordinator

  July 1997 to August 1999 - Sales Co-ordinatorSales support to field based Sales Executives.

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  Finance Credit UK Ltd

  Aug 1999 - Dec 1999

  Sales Executive

  August 1999 to December 1999 – Sales Executive, West & Central London.Invoice Discounting company

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  Heller Global Vendor Finance UK Ltd

  Apr 2000 - Aug 2001

  September 2000 to August 2001 – European Support Implementation Team, Team Leader.Organising resources to meet the European objectives in line with project plans.Appraising, coaching & managing the members of the European S.I.T. team.Highlighting, organising and delivering training for the team.Working together with the Support Implementation Manager to document S.I.T. project plans where appropriate.Facilitating and leading, where appropriate, European Project Team meetings to ensure that project objectives are met in a timely and efficient manner. Liasing with the business areas of our European offices and keep them informed of progress and liase with other project teams which may impact on the projects success.Co-ordinating European User Acceptance Testing by country and ensure all errors are documented and communicated to IT in a timely manner, including production of test scripts.Controlling the error logging tools and re testing all fixed errors before closing.Managing all sub-team activities, including support, post deployment in Europe.Monitoring progress and identifying any obstacles to the success of the project.Performing any additional duties as required. Show less June 2000 to September 2000 – Project Development Team, Team LeaderOrganising resources to meet the objectives in line with project plans.Appraising, coaching & managing the members of the Project Development team.Highlighting, organising and delivering training for the team.Working together with the Operations Manager to produce detailed project plans for each project assigned to the team.Facilitating and leading, where appropriate, Project Team meetings to ensure that project objectives are met in a timely and efficient manner. Managing all sub team activities.Liasing with the other business areas and keep them informed of progress and liase with other project teams which may impact on the projects success.Monitoring progress and identifying any obstacles to the success of the project.Performing any additional duties as required. Show less April 2000 to June 2000 – Sales Co-ordination, Team Leader.Ensuring that all “Pending” and “Approved” status proposals are monitored and chased periodically to keep backlog to and absolute minimum and help raise the close ratios.Strengthening relationships between sales co-ordination teams and Authorised resellers, dealers and Vendors.Dealing with day-to-day problems and if necessary refer them to relationship managers.Improving efficiency and productivity levels through identification and implementation of customer satisfaction measurements in the sales co-ordination team.Improving efficiency levels through process management.Appraising, coaching & managing the members of the sales co-ordination teams and provide a motivational environment.Ensuring adequate cover in the team at all times.Providing end of month reporting information, as and when defined, to UK Operations Supervisor in a timely and accurate manner.Facilitating communication within the team by ensuring that the team meets regularly to cascade information and review performance.Highlighting, delivering and organising training for the team.Performing any additional duties as required. Show less

  • European Support Implementation Team Leader

    Sept 2000 - Aug 2001

  • Project Development Team Leader

    Jun 2000 - Sept 2000

  • Sales Co-ordination Team Leader

    Apr 2000 - Jun 2000
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  Teltek Open Capital Plc

  Aug 2001 - Dec 2001

  Account Services Manager

  Processing transactions through the credit review process within pre-agreed timescales and advise the vendor/ reseller as appropriate.Liasing with vendors and customers in resolving documentation queries.Providing vendors with timely updates as to the progress of transactions.Request transaction updates from vendors in a timely fashion.Accurately inputting transactions into the in- house systems.Dealing with customer queries.Liasing with colleagues regarding documentation, pricing and funding issues.Liasing with funders to secure funding for deals.Providing vendors and resellers with rate quotes.Ensuring that key indicators of customer satisfaction are measured met and reported on every month.Accurately maintaining transaction records and production of weekly pipeline reports, for management and investor information.Review, amend and improve the account services process continually to ensure operational efficiency and reduction of duplication.Attend regular sales meetings, on and off-site.Recruitment of new members to the Account Services TeamManage, train and appraise new members of the team as appointed Show less

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  Pentagon Commercials Ltd (Mercedes-Benz)

  Aug 2002 - Dec 2009

  Sales Operations Manager

  Management responsibility for all aspects of Sales Operations.Responsibility for 6 Administration Staff and reporting directly to the Sales Director.Also daily contact and management of Van sales team (when no VSM in place).Covering Sales Directors role at times of need.Monitoring sales figures and performance against Budget, Company Targets & Manufacturer targets & feeding back to sales team & Sales Director.Liasing directly with DCUK Regional sales managers.Authorising all Van orders and checking build specs match customer orders.Dealing with all van issues requiring higher involvement (when no VSM in place).Control of all Company commercial vehicles and demonstrators.Responsibility for all computer systems and database packages within Sales administration. Including Kerridge 8.3.Responsibility for all claims under the Mercedes-Benz dealer support payments system (Contingency). Circa £2m Per year.Responsibility for all report capturing and report generation to all levels of the company and Daimler Chrysler UK Head Office. Responsibility for arranging all staff training requirements within the department.Compiling and conducting twice-yearly appraisals and salary reviews for all staff within the department.Daily monitoring & reporting of all outstanding customer debts with the salesmen.Stock control & Monthly Audits.Sales commissions.Holiday records for all sales staff.Health & Safety compliance at all 5 Depots. Highly dangerous environments with multiple risks. Show less

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  Mark Group Limited

  Jan 2010 - Oct 2014

  Account Delivery Manager (South)

  Relationship & Project Managing large scale community programmes for Loft insulation, Cavity wall insulation, External Wall Insulation, Solar Water Heating & Solar PV.Dealing with and project managing up to 20 Local authorities and Housing Associations.Relationship management of Key accounts such as EDF Energy, Aga Rangemaster & Calor.Liasing with clients and internal departments to ensure smooth and timely fitting of all live programs. Ensuring maximum project penetration and profit.Health & Safety - Site safety inspections and sub contractor audits. Ensuring safe systems of work and adherence to RAMS Show less

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  Anesco Ltd

  Nov 2014 - Jul 2015

  Green Deal Project Manager

  Key Accountabilities:• Managing Green deal installs for all measures Loft, Cavity, EWI, Window, SPV, SHW, Biomass boilers etc• Dealing with any problems arising.• Providing accurate weekly feedback to key stakeholders within business.• Carry out on site inspections for clients to confirm the current status of works.• Meeting with home owners to ensure they are happy with works to date and deal with any issues arising. • Ensuring all payments are invoiced at the correct time and received back within 30 days.• Ensure all compliance paperwork is signed and correct for submission to DECC.• Providing quotes to new customers based on surveys and quotes from installersKey Achievements:• Engaged with all areas of the business and gained an excellent understanding of their work responsibilities and processes which resulted in efficient & effective dealing of client issues and the ability to direct them to the correct areas of the business.• Delivered excellent customer service to all clients and ensured they have a full awareness of the current live projects at all stages.• Improved the current systems to ensure a better customer journey start to finish.• Carried out regular meetings to provide updates/reports and sharing to a wider area of the business to promote awareness.. Site safety inspections and sub contractor audits. Ensuring safe systems of work and adherence to RAMS Show less

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  Snowbird Finance Ltd

  Jul 2015 - Mar 2018

  Operations Manager

  - Taking responsibility for and driving/motivating the Sales and Admin teams- Ensuring targets and SLA’s are met- Administering multiple projects and tasks- Working across all business functions including Sales, Administration, HR and Operations- Developing and improving systems- Problem Solving and decision making- Working within a very fluid and ever-changing environment- General office housekeeping- H&S (Risk assessments, DSE, Etc)

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  DXS UK Limited

  Jun 2018 - May 2019

  Operations Manager - Deployment & Training

  • Line management responsibility for 5+ staff• Day to day line management of the staff• Performance management reviews of teams including KPI’s• Work closely with the accounts and project management team to understand scheduling needs and block out time accordingly.• Analysing data to identify areas of poor performance and opportunity for improvement• Plans, schedules, and reviews workload and manpower to make sure targets are being met on a cost-effective basis• Be proactive in identifying process and system updates• New version release uptake management and communications to the business around this• Internal database management• Interaction and liaison on completing project plans for new CCGsDeployment:• Establish procedures to aid the deployment process• Plan deployment of DXS products to GP practices and schedule the relevant resource• Design, issue and track deployment documents. If required call practices to ensure the project stays on track.• Financial management of practice profilesTraining:• Manage permanent and contract trainers• Key communication link between deployment, training and projects • Commission e-learning development• Support RBMs and assist in training business• Financial management of client training budgets• Adhere to all statutory regulations, and DXS policies and procedures• Protect at all times the confidentiality of information handled within the remit of the post• Any other duties as may be reasonably required Show less

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  Spire Healthcare Group plc

  Sept 2019 - now

  Managing Health and safety compliance at Spire Clare Park Hospital, Farnham, Spire Dunedin Hospital, Reading & Spire Thames Valley Hospital, Slough.

  • Hub Health and Safety Manager

    Mar 2022 - now

  • Health & Safety and Risk Manager, Data Protection Officer, Waste Management Lead,

    Sept 2019 - Mar 2022