Experience

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  Decathlon portugal

  Jan 2007 - Jan 2012

  Retail salesman

  Direct sales & customer supportAdvising customer by providing information on products, ensuring customer satisfaction and company goalsImplementation of new business and strategies for product campaigns, display and stock management

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  Hotel vale del rei

  Sept 2013 - Nov 2013

  Front desk receptionist - temp

  Responsible for customer’s check-in and check-out, billing, messaging and guest relations.Responsible for administrative tasks such as conference calls, meeting room bookings, etc..Coordination with housekeeping and other hotel departments on a daily basis.

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  Syniverse

  Mar 2014 - Jan 2022

  Execute on the product strategy and roadmap for Cloud Based Solutions for Clearing & Settlement.Gather product and customer insights.Market research, competitive analysis and business metrics to influence product directionDeliver product solutions to identified high-value market problems.Lead collaboration between UX design, engineering and all customer-facing teams.Partner closely with product teams and marketing teams.Deliver metrics driven product, centered on tracking and reporting on clear success metrics. Show less

  • Product Manager

    Sept 2018 - Jan 2022

  • Customer Operations Specialist - Roaming Analyst

    Mar 2014 - Sept 2018
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  Talkwalker

  Jan 2022 - Dec 2022

  Product manager

  Contribute to the development and maintenance of product vision and roadmap.Bring new ideas and objectives, promoting cross functional work with internal teams, clients, industry experts and stakeholders.Define requirements, user stories, and acceptance criteria for product functions and features and oversee implementation and release workflow.Draft release notes and material for launches.Measure adoption, usage data, and business results from product launches.Gather user feedback and establish internal feedback loops. Show less

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  Dennemeyer

  Dec 2022 - Jun 2024

  Product manager

  Product Manager for Intelectual Property Software Solutions, the company flagship product in the area of IP asset management.Responsible for product vision & roadmap.Translation of the product strategy into detailed requirements and prototypes.Lead product / feature launches including working with cross-functional sales and marketing teams, executives, and other product management team members.Ensure clear and transparent communication across multiple teams involved in the product's lifecycle.Market and customer analysis, creation of business cases, and other product related collaterals.Creation of product requirements documents, prioritization and planning ceremonies following Agile methodologies. Show less