Aslam Ansari

Experience

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  HCL Services Ltd

  Jun 2015 - Apr 2017

  Field Services Engineer

  Perform hardware installations.Install, troubleshoots and maintains an extensive variety of products and equipment.Identifies, analyses, and repairs product failures, orders and replaces parts as needed.Work with all personnel and outside contacts to satisfy clients and achieve company goals.Recognize situations requiring a service call Escalation and follows proper Escalation Procedures.Travel to and from customer locations documenting work activity and maintaining administrative paperwork.Train other engineers.Follow appropriate procedures, either Software or Hardware, to resolve the issue. Show less

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  NSE.iT Limited

  Nov 2017 - Apr 2018

  IT Administrator

  Create Primary and Secondary servers and ready them for the online Exams.Do IT related troubleshooting before the online exams at the site.Go for Audit at the various site for conducting online exams.Verify Candidates using Bio-metric Devices for online exams.Troubleshoot LAN problems and do Cabling Related works

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  Restroworks

  Apr 2018 - now

  Project Implementation Specialist

  Managing SaaS implementation Worldwide which includes Restaurant POS Billing (Hardware Config like Thinvent, Raspberry, Thinkcentre-pc (IoT) devices, Routers, Printers, KDS(Kitchen Display System), and (Software Config like User Rights Control, Automation setup for Reports, CRM, Online Web ordering, Cockpit App setup and Training to Restaurant Staffs).Inventory Management (Purchase, Transfer, Wastage & Physical Stock Management).Cloud Kitchen POS setup (Implementation for Virtual Restaurant by integrating it with the Online Food Aggregators like Zomato & Swiggy).Customer Feedback Management (Chatbot Based and Tablet-Based Feedback), Table Reservation / Queue Management System (QMS), Marketing Management, Loyalty Management, Call Center application integration with Restaurant POS, Analytics Tool.Give technical support to the client by Remote Desktop software (Anydesk, Team Viewer) or by visiting directly to the client site to resolve the technical issues. Tools used for Support are Fresh desk, Exotel, KAM App, Renewal App and Support APP ( Internally developed ).Work with Key Account Managers and Support Manager for account review and escalated cases. Work with the development team also for escalated issues, bugs, and feature requests.As a Network Admin, work on Internet tracking, recording and monitoring CCTV operations, managing and configuring all the Router, switches, wifi boosters, and cabling related works in the office. Follow up with the ISP provider for Internet bandwidth related issues.Maintaining the IT Assets data for the Employees to assign Laptop, CPU, Monitor and all other computer Hardware related parts . Show less