Olga Baos Mallol

Experience

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  Resort L’Anfora, San Pedro Pescador, Spain

  Jun 1997 - Aug 1998

  Assistant Manager

  • Registered guests and coordinated departure arrangements.• Coordinated arrangements for local tours and attractions for hotel guests.• Resolved customer complaints and problems.

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  University of San Fernando, School of Economics, Seville, Spain

  Sept 1998 - Feb 1999

  Research Assistant Intern

  • Analyzed economic surveys for the city Regional Development Department for use in determining the viability of small and medium sized businesses in the south of Spain.

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  Caisse des Dépots et Consignation GmbH, BNP Paribas

  Apr 2000 - Oct 2000

  Securities Intern

  • Processed dividend and interest payments of securities during final maturity.• Performed the accounting of the demand and control of receipts for payment and dividend claims.• Produced and distributed the announcement of the annual general meeting.• Serviced customer accounts by directly and indirectly resolving customer questions and problems.

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  Corporate VAT

  Jan 2004 - Jan 2006

  Assistant Manager-Operations Manager-financial services, Client and Tax Ministry Management

  Administered the preparation and distribution of refund statements, appeals and financial reports in accordance with the company’s policy.• Negotiated with foreign fiscal authorities, foreign taxing authorities, as well as the IRS using my language abilities.• Trained and mentored temporary staff ensuring the proper performance.• Maintained the office refund distribution system and the internal client record databases, providing sufficientcorrespondence and documents workflow.• Coordinated quarterly audits traveling to various clients’ sites in the US and Europe.• Consulted clients regarding the refund and application process, created and prepared their accounts for accounting and sales department. Show less

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  Microsoft

  Jul 2006 - Dec 2006

  Financial Analyst at the Incentive Compensation Group at Microsoft

  Spearheaded the administration of incentive programs for approximately 12,000 participants, driving engagement and motivation through timely compensation payments and expert support.Below listed are some of my achievements within this role:- Managed 12,000+ program participants, ensuring timely compensation payments and issue resolution- Provided expert support on compensation and tools-related inquiries- Prepared payout tracking sheets and processed compensation payments- Collaborated with peer financial compensation analysts Show less

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  Amazon.com

  Mar 2010 - Mar 2013

  German Speaking Investigation Specialist

  I assessed transaction authenticity by leveraging internal and external data sources. I collaborated with financial institutions, customers, departments, and management to minimize fraud losses and improve Amazon's systems. I performed ad-hoc analyses to refine fraud investigation processes.Below listed are some of my achievements within this role:• Enhanced effectiveness of fraud investigations by conducting ad-hoc analyses.• Prevented $1 million in fraud by analyzing transactions across Amazon-Germany and Amazon-North America.• Achieved reduction in fraud-related losses and improved system efficiency by coordinating with financial institutions, customers, departments, management, and peers.Additional Experience:Assistant Operations Manager | AUTOVAT SA, Seattle, WASecurity Professional | Caisse des Dépôts et Consignations, Frankfurt, GermanyResearch Assistant Intern | Institute of Research, University of San Fernando, Sevilla, SpainAssistant Manager | Resort Beach L’Amfora, Girona, SpainFinancial Analyst | Microsoft Corp (through Corestaff), Redmond, WA Show less

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  N/a

  Oct 2013 - Mar 2017

  Sabbatical

  • Initiated and provided Spanish tutoring services to high school students from both public and private schools.• Transitioned from volunteer role to paid Instructional Assistant position at Rosa Parks Elementary School in Redmond, WA.

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  Lake Washington School District

  Mar 2017 - Jun 2023

  Instructional Assistant

  I excelled in supporting instructional activities and streamlining administrative tasks to elevate the educational experience for students. By delivering tailored educational support, I significantly boosted student performance and fostered a thriving learning environment.Below listed are some of my achievements within this role:• Facilitated enhancement of English language skills for students within English Language Learner Program.• Designed and customized educational materials to address individual student requirements and support language acquisition. Show less

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  Cinco Ranch Junior High at Katy ISD

  Feb 2024 - now

  Paraeducator

  As a dedicated Paraeducator, I thrive on supporting classroom teachers by executing engaging lesson plans and assisting with instructional activities. I excel at providing personalized help to students in both individual and small group settings, and I meticulously monitor and supervise students during classroom activities, recess, and transitions, ensuring a safe and productive learning environment.Below listed are some of my achievements within this role:• Enhanced student performance by designing and executing range of study tools to bolster learning and achievement.• Fostered student development by facilitating progress toward social, academic, and emotional objectives while advocating for inclusivity. Show less