Sonal Bisaria

Experience

• 

  Svenska Technologies Pvt. Ltd.

  Jul 2006 - Sept 2006

  Sales And Service Consultant

  Responsible for Sales and Service of Volvo earth moving equipments in Pune Area, India

• 

  Bhushan Steel & Strips Ltd.

  Oct 2006 - Aug 2007

  Graduate Engineering Trainee

  Responsible for regular shift operations and periodic maintenance of equipment in RMPP (Raw Material Processing Plant) in upcoming steel plant.

• 

  Ontrack Systems Limited

  Oct 2007 - May 2008

  SAP Business One Consultant

  Responsible for functional area in SAP Business One Practice. Lead multiple implementation projects at various client in Retails and Manufacturing Industry in India & Middle East. Interacting with customers to understand their business specification and converting them into development request wherever needed. Leading team of Functional consultant to work with customers to ensure successful implementation and go-live.

• 

  SAP

  Jun 2008 - now

  Responsible for driving strategic change program at biggest location for the HEC (~500 people) and across all level of hierarchy to support organization to go through a development journey in order to break down silos and have open and customer focused work environment. Responsible for setting up and running of governance system for business which will help the organization to be more data and result driven in term of finding improvement areas and increasing customer satisfaction. Moderate Business Review Meeting for Management team on regular basis along with training new interested moderators.Collaborate with staff and management to help them establish an open and transparent communication across organization in term of issue, improvement and status of key performance indicators. Responsible to co-create and drive various initiatives with people to cultivate a different culture in organization which encourages an open blame free work environment which encourages them to collaborate and talk openly about issue and their impact. Act as trusted advisor, coach & mentor for management to help them manage business with higher efficiency and customer satisfaction. Show less Lead and manage Global Operations for SAP BUILD partners to drive increased adoption of partner program and maintain high partner satisfaction. Play an active role in design of future enhancement in partner program to help SAP maintain its market leader position in having best partner program. Responsible to Lead team of colleagues in charge of operations of partnership program and act as key point of contact for internal & external escalations along with partner merger/acquisition, terminations and contractual discussions. Facilitate periodic business review and optimization of existing processes to enhance team performance and Partner Satisfaction based on reporting, analysis and new business requirement. Show less

  • Regional Delivery Head - APJ & GCR, SAP Enterprise Cloud Services

    Apr 2023 - now

  • Program Manager - Technical Operations, SAP Enterprise Cloud Services

    Apr 2021 - Mar 2023

  • Senior Project Consultant - Technical Operations, SAP Enterprise Cloud Services

    Dec 2019 - Mar 2021

  • Senior Project Consultant - Continuous Improvement, SAP HANA Enterprise Cloud (HEC) Delivery

    Sept 2015 - Nov 2019

  • Team Lead - Partner Business Services, Partner Services Delivery

    Jan 2012 - Aug 2015

  • Senior Partner Support Associate - Partner Services Delivery

    Jun 2008 - Dec 2011