Todd Scheltz

Experience

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  Hewlett Packard Enterprise Services

  May 1995 - Aug 2009

  Lead multiple Global Project Teams on the implementation of a newly contracted global delivery support model delivering service to approximately 60,000+ clients worldwide. This included managing the roll-out of standard tools/processes and the coordination of best shore migration activities for 300+ employees in six distinct geographical delivery locations. Managed multiple Project Managers on the end-to-end design, development and implementation of Global Service Desk delivery solutions for a Fortune 500 client. Responsible to create and champion new business strategic vision related to organizational expansion resulting in over $11 Million dollars in growth. Directed team activities to establish a new offshore call center for a Fortune 500 client, including the simultaneous migration of two US based toll free inbound support centers to an offshore location. Responsible for people-care and operational management of a toll free inbound support center. This 24x7 technical help desk team of 20 people provided multi-tiered infrastructure support services to over 30,000 clients. Directed solution development and industry benchmarking activities, implemented newly contracted services and provided Project Management subject matter expertise for a technical help desk organization of 125+ employees. Responsible for client interface activities for multiple IT outsourcing contracts. Activities included monitoring service level compliance and managing service improvement projects to improve end-to-end service delivery. Directed daily operations of a technical help desk including team hiring interviews, providing technical and procedural training for new employees and developing and disseminating policies and procedures.

  • Contract Transition Program Manager

    Oct 2007 - Aug 2009

  • Business Development Program Manager

    Apr 2004 - Oct 2007

  • Project Manager

    Apr 2003 - Apr 2004

  • Operations Supervisor

    Jun 2001 - Apr 2003

  • Business Development Analyst

    Jun 1999 - Jun 2001

  • Service Delivery Coordinator

    Oct 1997 - Jun 1999

  • Business Analyst

    May 1995 - Oct 1997
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  HP Enterprise Services

  Aug 2009 - Aug 2011

  Global Program Manager - Service Desk PMO

  Designed, developed and implemented a client facing Global Project Management Office governing all aspects of Service Desk growth and project management for a Fortune 500 client. Responsible for management oversight of all Service Desk Business and Solution Development activities, as well as, directing project activities for a team of Project Managers.

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  Xerox

  Aug 2011 - Jul 2015

  Lead multiple improvement initiatives & teams to correct two critical programs supporting the transition of IT services from exiting incumbent IT provider to internal Xerox Services ITO Organization. This included supporting the migration of 120,000+ Xerox clients from multiple legacy email systems to a single consolidated Exchange 2010 corporate email system, as well as, the migration of the complete IT Service Desk delivery infrastructure (20,000 contacts/month) with no negative impact to contracted levels of service. Show less

  • Program Director - ITO Transition/Transformation

    Dec 2012 - Jul 2015

  • Global Program Manager

    Aug 2011 - Dec 2012
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  Atos

  Jul 2015 - now

  Management of a Global Project Management Organization of program/project managers to successfully deliver all contractual IT Project and Transition/Transformation Management services for Atos ITO clients. Responsibilities include oversight of all IT project deliverables and ensuring operational excellence to meet/exceed established service level agreements on-time and under budget, while driving down costs and improving efficiency through the combination of people/process/technology.

  • VP, Head of Global Program Management for the Americas Region

    Jul 2022 - now

  • Senior IT Program Director

    Jul 2015 - Jul 2022