Nahum Arredondo

Nahum Arredondo

Customer Service Specialist

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location of Nahum ArredondoGuadalajara, Jalisco, Mexico

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  • Timeline

  • About me

    Account Senior Service Manager at Softtek

  • Education

    • Tecnológico de Monterrey

      2007 - 2010
  • Experience

    • Teleperformance México

      Nov 2015 - Feb 2017
      Customer Service Specialist
    • NTT DATA Services

      Feb 2017 - Dec 2022
      • Account Service Manager

        Mar 2022 - Dec 2022
      • Service Desk Senior Team Lead

        Jun 2021 - Mar 2022
      • Service Desk Team Lead

        Apr 2020 - Jun 2021
      • Senior IT Support Specialist

        Dec 2018 - Apr 2020
      • Information Technology Support Specialist

        Feb 2017 - Dec 2018
    • Softtek

      Dec 2022 - Apr 2024
      • Senior Problem & Change Manager

        Nov 2023 - Apr 2024
      • Major Incident Manager Lead

        Jul 2023 - Nov 2023
      • Senior Problem Manager

        Dec 2022 - Jul 2023
    • GDL CONNECT

      Oct 2024 - Nov 2024
      Junior Project Manager
    • Coupa Software

      Nov 2024 - now
      Senior Incident Management Analyst
  • Licenses & Certifications

    • HDI Certified Support Center Team Lead (HDI)

      HDI
      Jun 2021
    • People Oriented Leadership

      Softtek
      Mar 2023
    • Teams Oriented Leadership

      Softtek
      Jun 2023
    • ITIL 4 Foundation (Internal Certification)

      NTT DATA Services
      Oct 2022