Deep Enrich
Nahum Arredondo
Customer Service Specialist
237 followers
Guadalajara, Jalisco, Mexico
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About me
Account Senior Service Manager at Softtek
Education
Tecnológico de Monterrey
2007 - 2010
Experience
Teleperformance México
Nov 2015 - Feb 2017Customer Service Specialist
NTT DATA Services
Feb 2017 - Dec 2022Account Service Manager
Mar 2022 - Dec 2022Service Desk Senior Team Lead
Jun 2021 - Mar 2022Service Desk Team Lead
Apr 2020 - Jun 2021Senior IT Support Specialist
Dec 2018 - Apr 2020Information Technology Support Specialist
Feb 2017 - Dec 2018
Softtek
Dec 2022 - Apr 2024Senior Problem & Change Manager
Nov 2023 - Apr 2024Major Incident Manager Lead
Jul 2023 - Nov 2023Senior Problem Manager
Dec 2022 - Jul 2023
GDL CONNECT
Oct 2024 - Nov 2024Junior Project Manager
Coupa Software
Nov 2024 - nowSenior Incident Management Analyst
Licenses & Certifications
HDI Certified Support Center Team Lead (HDI)
HDIJun 2021
People Oriented Leadership
SofttekMar 2023Teams Oriented Leadership
SofttekJun 2023
ITIL 4 Foundation (Internal Certification)
NTT DATA ServicesOct 2022
Languages
- enEnglish
- spSpanish
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