Supriya Garg

Experience

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  FICO

  Jan 2013 - Feb 2016

  Solution Integration Consultant-I

  • Involved in the development and configuration and integration of Customer Communication System –a rule based customer contact system used by financial or banking institutions across various regions• Key application: Fraud prevention, collections and recovery, marketing and customer services. Technology: Java, JavaScript, XML, MySQL, UNIX

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  Tata Insights and Quants [Division of Tata Industries Ltd]

  Feb 2016 - Nov 2017

  Associate Analyst

  • Single/Multi Customer Profile : This product is essentially “Know Your Customer” utility to help our clients know more details and insights about their customer base by utilizing our in-house consumer database enriched with attributes derived through analytics. The search could be performed on the basis of one customer or in bulk.Technology: Java, Hive, Oozie, Elastic Search, REST Webservices, Shell Script.• Neo Database Creation: Being driven by data, the prime objective was to create a huge database of Indian retail consumers.Technology: Java, Shell script, Tesseract.Core member of the Project Management Office (PMO) work stream in the company, helping the organization in timesheet management Show less

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  Ola (ANI Technologies Pvt. Ltd)

  Nov 2017 - Sept 2023

  Lead Analyst

  • Gathering requirements from business teams and providing Solution Consulting as SME.• Project Documentation- Creating Business Requirement Document (BRD), user guides and review of Functional Requirement Document (FSD) shared by the development team. • Project Management and Reporting – Developing project progress dashboards and reports, and providing regular updates to all stakeholders, • Release Management: Tracking and monitoring multiple projects’ schedule, adherence to the master plan and ensure timely delivery. • Identifying impediments and provide resolution in discussion with technical and business stakeholders• Performing RCA for production issues and work with the support teams for resolution.• Program Management: Planning platform upgrades to maintain the sanity of the instances.• Providing technical oversight and guidance to internal teams as Single Point of Contact.• ServiceNOW System Administrator for user management, platform configurations, data management.• Apart from the key responsibilities, I have actively involved in the following activities:o Business Process Improvement: Tool Exploration and working on POCs to understand the best tools for the organization.o Team Management – Managing the in-house (ServiceNow, Oracle Fusion and SAP SuccessFactors) teams, and planning and managing the resources through the SDLC lifecycle.o Adopton of multiple applications like FRS for Attendance Management (IDCube), Talent Acquisition Portal (Skillate), Travel Portal (Yatra), etc. Show less

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  Tech Mahindra

  Oct 2023 - now

  Senior Business System Analyst