Amanda Nicole Ferro Rodríguez

Experience

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  DAC TRANSPORT, INC

  Sept 2016 - Oct 2016

  Logistic Assistant

  Job responsibilities: Billing, creating custom containers, settle loads, answer daily emails from customers, quote import or export services, create bills of ladings, answer international calls.

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  Cervecería Barú Panamá, S.A.

  Oct 2017 - Nov 2017

  Maintenance Assistant

  Job responsibilities: Perform inventories, sort technical library, quote materials, make numbering and inventory of racks for the spare parts warehouse.

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  Alliance Transport Logistics

  Jun 2018 - Jul 2018

  Assistant in the Quality and Processes Department

  Job responsibilities: Design of process diagrams, realization of process manuals, design of indicators, make documents and presentations for trainings, performing daily audit, preparation of a document with ideas for a PO BOX, preparation of certificates, verification of reports.

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  GSK

  Jul 2019 - Nov 2019

  Access Intern

  Job responsibilities: Provide administrative support to the marketing and medical area, make presentations, letters and follow-up of signatures, develop updates and process follow-up, prepare and keep dynamic tables up to date and keep control and file updates.

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  Manzanillo International Terminal

  Jan 2020 - Mar 2020

  Internship - Purchases Department

  Job responsibilities: Given sole responsibility to develop an improvement in the process of controlling the entry and exit of gear box warehouse gear and updated the inventory. Provided recommendations for the optimization of good practices, improvement of the security conditions for the warehouse and for the collaborators who handle the gear. Also implemented the order and cleanliness of the place and finally recommended to implement duly documented inspection and maintenance controls. This recommendations were reviewed by upper management at MIT and were implemented as requiered procedures. As a result of these procedural changes, the functioning of the MIT gear locker warehouse improved significantly. Show less

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  Promed

  May 2021 - Apr 2024

  Project Administrator

  • Establish a good relationship with the logistics and purchasing department of the CSS.• Know and forecast the real consumption of each laboratory of the CSS.• Know, improve and coordinate the delivery logistics of reagents (CEDIS) and consumables (all CSS labs).• Analyze the data (loan records) and prepare profitability reports• Manage/Control relationships with internal suppliers (Technical Service, medical IT, IT, sales, warehouse, finance) and external ones (printers, UPS, paper, Beckman Coulter, Thermo Fisher, etc).• Work with the sales team (sales specialists and sales reps) in preparing inventories for new tests.• Responsible in the collection process of delivered invoices.• Responsible for a decrease of less than 0.5% in merchandise in inventory for the annual billing to serve this contract.• Responsible for the ideal inventory of supplies such as: reagents, consumables, paper, filters and accessories of the water system, paper, etc).• Responsible for preparing reports for external and internal clients.• Manage billing system.• Prepare Outgoing Requisitions, Delivery Notes.• Control entry and exit of products.• Carry out all the functions assigned by their Superior that contribute to the achievement of the organizational objectives. Show less

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  Tideworks Technology

  Apr 2024 - now

  Associate Client Success Manager

  - Be the voice of the customer.- Act as the point of contact for non-operational customer inquiries.- As advocates for their customers, Associate CSMs are responsible to manage everything relatedto their Portfolio: o Track and report on all reported incidents for their Portfolio and act as the escalationpoint for critical operational issues. o Act as the point of contact for non-operational customer inquiries. o Able to report on all programs, projects, and work orders that roll up into a customer'sportfolio.- Understand Customer's expectations, requirements, and work to deliver as needed.- Able to prioritize tasks, and seamlessly change directions with customer's needs.- Research industry trends and share consultative inputs with CSM team and Customers.- Contribute with new creative ideas for customer acquisition, conversion, and retention. Show less