DeShandria Pitt

Experience

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  WVST 91.3 FM

  Apr 1993 - Aug 1995

  On Air Announcer

  • Prepares and deliver weather, news, sports, inform audiences of important events, announces songs and artists, requests from the public and contest winners.• Convey required information and fit specific time slots and write down, weather alerts and tests on log sheets.• Identify station, introduce or close shows, using memorized or read scripts, and or ad-libs.• Select program content, in conjunction with producers, program directors, and assistants, based on factors such as program specialties, audience tastes, may interview guests or act as a mistress of ceremonies. Show less

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  New Millennium Studios

  Jun 1996 - Jun 1997

  Receptionist/ Production Assistant

  • Obtained caller's name and arranged for appointment with person called upon.• Expedited communication between upper level management and general personnel.• Directed callers to destinations. Typed 55- 60 wpm documents.• Recorded name, time of call, nature of business and person called upon.• Responsible for signed and inspected incoming mail• faxed, printed, scanned documents for database and ran errands requested by management and film crew.

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  Capital One

  Dec 1998 - Jun 2009

  Risk Management Specialist

  RISK SPECIALIST, CAPITAL ONE BANKDecember 28, 1998 – June 04, 2009• Conferred with Point of Contacts (POC) in attempt to determine reason for overdue payment, reviewed terms of sales, service, negative news, and credit contracts with customer as well as educate them about credit and loan margins. • Received Certificate of Appreciation as: “Best Educator” of January 1999, while in training. • Nominated as an On-Deck Peer Coach, received a 4+ score of 1-5 card performance.• Notified credit department, if customer failed to respond, to prevent delinquencies and charge-offs. • Received recognition for achieving 169% out of 100% of goal in the month of September 2005 combination of Collections, Quality, and attendance. • Received numerous recognitions for Quality Assurance 100% out of 100% average per monthly goal. Score card out of 1 - 4, received a 4.• Researched and recommended payment plans or negotiated settlement offers, created $1.5 to $3 million monthly revenue for department. • Maintained high standards of customer service, adhered to any BSA/ AML Policies and procedures, which resulted in building customer and client relations. Show less

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  SunTrust Mortgage

  Oct 2009 - Jun 2013

  Research/ Compliance Analyst

  RESEARCH/ COMPLIANCE ANALYST, SUNTRUST MORTGAGEOctober 1, 2009 – June 10, 2013• Processed 5 to 10 research mortgage and banking (inquiries) requests on a daily basis, within a week deadline, to solve Point of Contact (POC) complaints or inquiries pertaining to loans and mortgages. Prepared summary narrative and attached documentation as noted for Quality Assurance Reviews. • Received awards for research completions within a month ranging from 47 to 86, over exceeding the 40 per monthly goal.• Conducted and Researched customer’s complaints, by reviewing phone calls, missing or misapplied payment inquiry errors, from collecting and examining financial statements and documents to assist in identifying unusual transaction patterns, using NICE software or Suspicious Activities reviewed through Director/ Lending Portal software. If applicable process (SAR’s).• Maintained transaction records and produced reports for invoices that were approved or rejected to minimize rework and decrease customer retention.• Worked as a liaison with various departments and upper management within the banking field & legal department by gathering and investigating pertinent documentation and images to support business decisions.• Logged and documented all pertinent information in case summaries daily on research whether it was accurate or non- supporting documents for research.• Updated cease and desist requests from legal department, borrowers or law firms. • Completed end of the month reports for auditing and business purposes, every month to evaluate monthly goals for opportunities for improvement.• Received numerous recognitions for Quality Assurance 98% to 100% out of 100% average per monthly goal. Show less

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  Xerox / Aerotek

  Aug 2014 - Apr 2015

  Eligibility Worker

  ELIGIBILITY WORKER/XEROX (Aerotek, Temp Contractor)August 17, 2014 – Present • Reviewed and processed applications with images on web-based system for the FFM Project for applicants in need of Health care received from Federally Facilitated Marketplace (FFM) and CoverVA.org • Made Outbound calls and sent out correspondence to Point of Contacts (POC) for incomplete information and investigated discrepancies to applicants in order to process applications. Complete maximum of 8 applications per day.• Worked closely with Department of Medical Assistance Services(DMAS) and Department of Social Services, while adapting to constant changes with adherences and compliances, within guidelines of projects. • Maintained daily goal that is provided and QA score or 95% or better.• Copied and printed documents to upload in database system to keep on file for applicants and business. Show less

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  General Dynamics Information Technology

  Jul 2015 - Mar 2019

  General Medicare Representative
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  Maximus

  Mar 2019 - now

  • CSR Tier II

    Sept 2020 - now

  • CSR Claims

    Mar 2019 - now