Mazharul Islam

Experience

• 

  ACCA Bangladesh

  Nov 2008 - Dec 2010

  Front Desk Officer.

  • Strengthened operational efficiencies and traceability by developing organizational filing systems for records, agendas and reports.• Improved communication efficiency as primary liaison for Country Manager, learning partners and vendors.• Answered incoming phone calls and sorted, distributed and sent mail correspondence.• Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in tidy fashion.• Assisted with arranging and coordinating travel accommodations.• Efficiently scheduled meetings, appointments and travel.• Represented office personnel and ACCA brand in regular client correspondence.• Greeted visitors and appropriately directed to designated areas.• Collaborated ACCA Country Manager to manage office administration.• Collaborated ACCA Country Manager in conducting member/student events planned in 2009/10.• Collaborated ACCA Country Manager to organize the office and to put systems for office files, inventory, office records etc. in place and to in-source and maintain technology for a better functioning office.• Collaborated the Student Adviser in providing students services, especially in busy periods of the year. Show less

• 

  ACCA

  Jan 2011 - Jul 2021

  I am Business Development Manager at ACCA in Partnership team. I work across both employer and education team, but my main focus is in the employer relationships. I am responsible for the delivery of business development initiatives and innovations aimed at increasing student enrolments, student retention, raising student pass rates for the key and approved employers’ students. Improving the employer’s affiliate conversion to membership, provision of services to members( working with approved employer) to ensure retention and to increase ACCA’s reputation and influence in the market, bringing new business and establish new relationships with employers, are also the integral parts of the responsibilities of my role. Show less • achieve the targets of the market plan for student recruitment,conversion and retention;• identify and build relationships with key influencers within the educationsector in Bangladesh;• Manage the Student Support team and ensure standard customer servicefollowing the customer engagement models;• Increase number of quality tuition provider and achieve the targetnumber of ALPs in the market;• Ensure high quality support to learning providers;• Achieve target for students studying with ALPs;• Deliver planned RCR activities in the market plan and achieve thedesired outcomes Show less • Collaborated ACCA Country Head to maintain and develop a very professional relationship with ACCA approve and non-approve learning providers in Bangladesh.• Collaborated to ACCA Country head to maintain relationship with selective Universities and English Medium Schools in Bangladesh to promote ACCA qualification among Accounting and Finance students.• Worked closely with Regional Education Executive, Emerging Market –ASIA, Mrs Habiba Zaidi to promote ACCA in Dhaka and Chittagong to expand and develop the business.• Prepared visit and business development plan for the regional Education Executive, Emerging market- ASIA.• Organized and participated student recruitment seminars with approved learning providers /non approved learning providers in Dhaka and Chittagong.• Organized successful Student recruitment seminars with British Council and different universities like Dhaka university and North South university.• Managed the generic e-mail box and dealt student queries in a professional manner.• Collaborated Country Manager to organize ACCA Members/Affiliate and Students events Show less • Dealt existing and potential ACCA and FIA student queries ( email and telephone) in a professional timely manner.• Planned and managed student recruitment activities including student events such as student recruitment seminar and orientation.• Collaborate ACCA Country Manager to organize ACCA Members/Affiliate networking events and students retention events.• Collaborated the CM to manage office administration in a professional and cost effective manner.• Collaborated the CM to business and market development specially in the Sylhet division promoting ACCA in different stakeholders like Sylhet British Council, Modon Mohan College, different university and English medium schools. Show less

  • Business Development Manager

    Nov 2016 - Jul 2021

  • Business Relationship Manager-Learning

    Aug 2012 - Nov 2016

  • Business Relationship Executive-Learning

    Apr 2012 - Jul 2012

  • Student Support Officer.

    Jan 2011 - Mar 2012
• 

  Royal Mencap Society

  Sept 2022 - now

  Care Suport Worker
• 

  Newcastle City Council

  Jul 2023 - now

  Health and Social Care Officer