Daniel Gboluwaga

Experience

• 

  Pectratech logistics

  Feb 2022 - now

  Operations Officer

  • Reviewing and researching on clients needs and develop thebest method of approach to fulfill them.• Overseeing the entire process of a shipment from theacquisition to delivery.• Making sure customer complaints are resolved with customer centric approach.• Analyzed logistics data to identify cost saving opportunities. • Corresponded with clients, suppliers, warehouse andtransportation hubs to ensure efficiency.• Preparing accurate reports for upper management.• Led recruitment efforts and training of new employees.• Identified and maximized sales opportunities and increasedcustomer retention rates.•Led team through operations analysis meeting, increasing efficiency and productivity.•Worked with the general manager and operations manager to continuous suggest an improvement initiatives to increase efficiency,productivity and customer service. •Monitored and tracked the performance of drivers, delivery representatives and customer service representatives ensuring that they meet or exceed established performance metrics. Show less