Rana Singh-Cuvin

Experience

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  National Center for Mental Health

  Apr 2015 - May 2015

  Intern

  - Administered a variety of psychological assessments, including DAPT (Draw-A-Person Test), SSCT (Sacks Sentence Completion Test), WAIS-R (Wechsler Adult Intelligence Scale-Revised), and Bender-Gestalt, to assess cognitive and emotional functioning.- Supported clinical psychologists in evaluating patient responses and documenting test results.- Gained hands-on experience in administering standardized psychological tests in a mental health setting.- Maintained confidentiality and adhered to ethical guidelines while handling sensitive patient information. Show less

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  WNS Global Services

  Nov 2015 - Dec 2015

  Intern

  - Assisted in administrative tasks related to employee timekeeping, ensuring accurate recording and tracking of work hours.- Supported the enrollment process for government-mandated benefits such as Social Security System (SSS) and Tax Identification Number (TIN) registration.- Gained experience in handling confidential employee data with attention to detail and accuracy.- Collaborated with HR staff to streamline processes, contributing to the efficient management of employee records. Show less

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  Ateneo de Manila University

  Jan 2016 - Feb 2016

  Intern

  - Assisted in teaching formation classes for 4th and 5th-grade students, fostering a values-based educational environment.- Supported instructors by tallying and organizing student performance data to track academic and behavioral progress.- Gained hands-on experience in classroom management and student engagement, contributing to the holistic development of young learners.

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  Kids International Learning Academy

  Apr 2016 - Sept 2017

  Preschool Teacher

  - Designed and implemented engaging lessons that nurtured both academic and social development in preschool students.- Created detailed student portfolios, tracking quarterly milestones and achievements to provide personalized insights.- Collaborated closely with parents to tailor individualized learning plans, fostering a holistic approach to each child’s growth.- Supported students in building foundational skills for academic success while encouraging positive social interactions.

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  Quantrics Enterprises Inc.

  Jun 2018 - Mar 2024

  - Led project kick-off meetings to define scope and objectives.- Designed and developed comprehensive learning materials for both virtual and in-person training.- Collaborated closely with Subject Matter Experts (SMEs) and Points of Contact (POCs) to ensure accurate, up-to-date training content.- Managed Learning Management System (LMS) administration, including course uploads, assignments, and report generation. - Conducted training sessions for new hire agents, covering product knowledge, processes, and company services.- Partnered with Operations to identify performance gaps and adjusted training materials accordingly.- Supported new agents during their Academy Bay and Nesting periods, assisting them with live calls.- Provided proactive feedback to improve existing training programs for enhanced effectiveness. - Handled an average of 40-50 calls daily, ensuring the highest level of customer satisfaction and resolving issues on the first call.- Recommended products and services aligned with customer needs to drive satisfaction and loyalty.- Met and exceeded key performance metrics related to customer service and issue resolution.

  • Instructional Designer

    Sept 2021 - Mar 2024

  • Product Trainer

    Jul 2019 - Sept 2021

  • Customer Service Representative

    Jun 2018 - Jul 2019
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  IPresence Digital Marketing, Inc.

  Mar 2022 - Dec 2022

  Freelance Content Writer

  - Crafted high-quality, engaging content for various digital platforms with a focus on Search Engine Optimization (SEO) best practices.- Developed content strategies to improve search rankings and drive organic traffic.- Collaborated with the President and editors to tailor content that aligned with brand messaging and audience needs.- Delivered projects on time, maintaining high standards of accuracy, creativity, and relevance.

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  Anaplan

  Apr 2024 - now

  Academy Program Manager

  - Heavily involved in the revamp of certification processes for key roles, including Model Builders, Solution Architects, and Master Anaplanners, to ensure a streamlined and effective certification journey.- Manages administrative tasks such as extracting and analyzing survey results for trainers to measure performance and improve training outcomes.- Organizes and sends personalized birthday and work anniversary cards to maintain employee engagement and recognition.- Creates and maintains public training schedules, ensuring they are up-to-date and accessible to all stakeholders.- Cleans and optimizes models within Anaplan to enhance functionality and ensure accurate data presentation.- Ensures the accuracy and currency of public-facing information, contributing to the overall user experience. Show less