Martin Steward

Experience

• 

  National Grid

  Oct 2009 - May 2011

  Call handler

  I worked as a call operative, working in the complaints section of the company. Dealing with day to day issues, whilst supporting customers and operational field staff. In this time I gained a NVQ in customer service.

• 

  Ageas Insurance Limited

  May 2010 - Jun 2013

  Case Manager

  I managed motor claims from inception of the policy, to mitigation of the claim and litigation in court. I have a wide understanding of the motor industry and specialised in credit hire and motor fleet.

• 

  The Cotswold Group

  Jul 2013 - now

  I currently deal with claims that are sent to the Motor Insurers Bureau, ensuring they are dealt with in a fair and efficient manner, maximising fraud detection. I utilise desktop, out of hours and field capabilities to contact and, where required, trace policyholders to secure the key facts of the claim.If successful and where requested by a client, a full telephone interview is conducted confirming the client’s involvement and a detailed account of the incident circumstances are obtained. If unsuccessful, the matter is escalated to a Field Investigator. This process will also include gathering of key counter fraud data i.e. third party vehicle occupancy, driver description,extent of damage etc. I apply our fraud knowledge acting as a second line of defence against potentially staged, contrived and exaggerated claims. Show less I am currently working as a recoveries/trace specialist.I utilise desktop, out of hours and field capabilities to contact and, where required, trace policyholders to secure the key facts of the claim.If successful and where requested by a client, a full telephone interview is conducted confirming the client’s involvement and a detailed account of the incident circumstances are obtained. If unsuccessful, the matter is escalated to a Field Investigator. This process will also include gathering of key counter fraud data i.e. third party vehicle occupancy, driver description,extent of damage etc. I apply our fraud knowledge acting as a second line of defence against potentially staged, contrived and exaggerated claims. Show less

  • Surveillance case manager

    Apr 2022 - now

  • MIB Case Manager

    Jul 2015 - May 2022

  • Track and Trace Case Manager

    Jul 2013 - Jul 2015