Bhushan M.

Experience

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  Infosys

  Sept 2015 - May 2017

  Agile product development for a banking client. Accountable for writing code, creating user stories, sprint planning, and product delivery.As part of a small team I had the opportunity to work as both, software developer + product owner.• Product Owner for Document Management System app. Involved in creating UX wireframes, database design and coding• Tools of the trade: C#, WPF, MVC framework, Python, MS-SQL, draw.io• Liaised with the client for product requirement gathering and creation of feature specs and user stories• Coordinated with the development and QA teams for implementation of features using agile methodology• Involved in User Acceptance Testing, Change Management for deploying the final build on production, and tracking & resolution of incident & problem tickets through Service Now platform• Automated tasks & achieved an 80% reduction in man-hour per employee leading to faster onboarding of new applications. Tracked and improved metrics like TAT, and % cost reduction• Major contribution in creating design and knowledge management documentations Show less

  • Software Engineer

    Jan 2016 - May 2017

  • Software Engineer Trainee

    Sept 2015 - Dec 2015
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  Stryker

  Apr 2018 - May 2018

  Corporate Strategy Intern

  Strategy consulting for new process development and restructuring at a Fortune 500 Medical Technology Firm• Supervised by the Senior Director for the organization’s Digital Transformation strategy• Built a migration roadmap for the company to pivot from ITIL (Information Technology Infrastructure Library) to Service Integration and Management (SIAM) by designing integration processes to achieve process excellence• Designed RACI charts for the vendors to set up roles and responsibilities in a multi-vendor environment• Developed new metrics, KPIs and dashboards to improve vendor performance by tracking higher SLAs Show less

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  Kellton Tech Solutions Limited

  Apr 2019 - Dec 2020

  Business Analyst - Digital Transformation

  Tech consulting and product conceptualization for digital transformation in a client-facing role. Accountable for ideation, solution design, functional specs, wireframes and roadmap• Conceptualized features by gathering business requirements and creating functional specs to communicate across teams• Solution Consultant for an eCommerce app. Involved in ideation, design, scoping of features and wireframes. Implemented storefront, cart, online ordering and delivery modules• Collaborated with Sales, Design, Engineering teams and external stakeholders to create buy-in for the proposed features• Actively involved in giving technical presentations and product demos to clients and Sales team• Involved in consultative selling. Generated INR 5+ crores in revenue for the firm by developing tech solutions for clients to win new projects and directly impact the top-line growth for the firm• Responsible for handling multiple products in B2B and B2B2C by advising clients and developing solutions• Implemented solutions for multiple firms across domains like eCommerce, Fintech, Ed-Tech, Insurance etc.• Experience in Tech Consulting for Mobile App Development (Android, iOS, React Native), Web Solutions & CMS• Performed Competitive Analysis by capturing market & industry trends to identify new opportunities for business• Designed Content Strategy to improve inbound lead conversions for the firm under CEO's supervision Show less

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  ICICI Bank

  Jan 2021 - Dec 2021

  Product Manager - Payments, Wallets & Digital Partnerships

  Product Manager for ICICI Bank’s Pockets Wallet app (UPI Linked Wallet, bill payments, cashbacks, accounts) and Bharat Bill Payment System (BBPS) product. Accountable for product conceptualization, solution design, writing product specs, improving UI/UX, charting roadmap and execution.• Managing end-to-end product delivery from conception to launch including research, capturing product requirements, user story creation, wireframes, milestone tracking, UAT testing and planning campaign for market uptake and growth.• Improved customer journeys across channels. Devised and deployed enhancements leading to 400% increase in bill pay registrations and 300% increase in transaction count KPIs for bill pay categories.• Spearheaded and delivered critical projects by identifying new avenues for product adoption. Involved in end to end integrations of Bill Pay module with ICICI phone banking service to increase bill pay transactions.• Involved in stakeholder management and communication across Marketing, Tech, Analytics, Customer Success, Compliance and Platform teams to drive new initiatives and ensure successful delivery.• Identifying growth areas for new API development and ensuring adoption among all channels and stakeholders to improve business process or enhance user journey.• Lead the closure of 100+ live issues by tracking customer grievances, implementing robust solutions and providing resolutions within TAT• Involved in partnerships by providing Wallet as a Service (WaaS) to startups, neobanks and helping them grow their business. Show less

• 

  Entain

  Jan 2022 - Jun 2024

  Product Manager - Payments & Compliance

  Product Manager at Entain (Ivy) for payment integrations and regulatory requirementsBuilding payments product for millions of users on Entain’s worldwide gaming brands. • Experienced in working with all branches of the payments industry – processors, payment providers, networks• Devised the quarterly product roadmap by identifying areas of improvement and new initiatives inline with company’s vision and goals• Responsible for E2E product delivery – research, ideation, defining scope and success metrics, creating PRDs, liaising with Ul/UX teams & prioritizing features with development team to deliver as per sprint cycles, API dev, reviewing UAT acceptance and providing business demos and presentation to stakeholders• Experienced in working with regulatory institutions across EU, US and Canada markets to ensure compliance• Involved in stakeholder management and communication across Engineering, Design, Risk, Payment Ops, Compliance, Data Science, Analytics teams to ensure alignment and a successful deliveryKey Achievements:• New Payment Method: Launched and scaled multiple APMs (banking, ewallets, vouchers) for deposits and cashouts in EU region providing multiple options for customers to transact• Brand launches: Launched multiple brands in global markets by providing white label solutions with data migrations• Safer Gambling: E2E execution of the industry leading ARC features by identifying user behavior, failure pattern and using data models to drive player protection• Smart Routing Engine: Created a routing solution to intelligently route traffic across payment processors by identifying downtime/errors based on thresholds and approval rates to offer a seamless user experience• Max Failures Deposits: Devised key enhancements at identifying deposit declines leading to adoption of other methods, reduction in payment failures and processing costs• Incidents: Resolved 100+ incidents by analyzing and performing RCA and providing solutions within TAT Show less

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  Patrianna

  Jul 2024 - now

  Senior Product Manager - Payments & Fraud

  Managing payments and fraud product for social gaming and sports betting brands at Patrianna.