Ketan Dhakate

Experience

• 

  Qualcomm

  Jun 2020 - now

  • Developed a custom software tool that automated audio debug processes, reducing manual work by 40%• Spearheaded the development and successful implementation of a comprehensive customer engagement program, utilizing targeted campaigns and loyalty initiatives; resulted in an impressive 40% increase in customer participation and a significant 10% boost in customer lifetime value.• Created and delivered in-depth training sessions to customer support team, enabling them to proficiently resolve audio tech issues; successfully reduced escalations to higher-tier support by 30%.• Resolved 50+ complex customer issues pertaining to audio technology, exceeding the team's average resolution time by 20% and maintaining a customer satisfaction rate of 95%.• Developed a data-driven framework to analyze project scope and identify potential areas for enhancement, leading to a 30% increase in operational efficiency Show less

  • Senior Software Engineer

    Dec 2023 - now

  • Software Developer

    Jun 2020 - Dec 2023