Ketan Dhakate

Ketan Dhakate

Followers of Ketan Dhakate641 followers
location of Ketan DhakateHyderabad, Telangana, India

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  • Timeline

  • About me

    Senior Software Engineer @ Qualcomm

  • Education

    • National Institute of Technology Rourkela

      2018 - 2020
      Master of Technology - MTech Computer Software Engineering
    • University of Mumbai

      2013 - 2017
      Bachelor of Engineering (BE) Computer Engineering
  • Experience

    • Qualcomm

      Jun 2020 - now

      • Developed a custom software tool that automated audio debug processes, reducing manual work by 40%• Spearheaded the development and successful implementation of a comprehensive customer engagement program, utilizing targeted campaigns and loyalty initiatives; resulted in an impressive 40% increase in customer participation and a significant 10% boost in customer lifetime value.• Created and delivered in-depth training sessions to customer support team, enabling them to proficiently resolve audio tech issues; successfully reduced escalations to higher-tier support by 30%.• Resolved 50+ complex customer issues pertaining to audio technology, exceeding the team's average resolution time by 20% and maintaining a customer satisfaction rate of 95%.• Developed a data-driven framework to analyze project scope and identify potential areas for enhancement, leading to a 30% increase in operational efficiency Show less

      • Senior Software Engineer

        Dec 2023 - now
      • Software Developer

        Jun 2020 - Dec 2023
  • Licenses & Certifications

    • Machine Learning

      Stanford University
      Oct 2018
      View certificate certificate
    • Digital Transformations

      Indian School of Business
      Jun 2020
      View certificate certificate
    • Accounting and Finance for IT professionals

      Indian School of Business
      Jun 2020
    • Business Analytics and Digital Media

      Indian School of Business
      Jun 2020
      View certificate certificate
    • Agile Foundations

      Project Management Institute
      View certificate certificate