Chance Luker

Experience

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  Engodo, Inc

  Jul 2013 - Aug 2013

  Account Development Intern

  ● Data mining, research, lead generation and qualification for 1,000+ companies● Helped Account Executives target specific companies in the entertainment, fashion and technologyindustries● Prepared proposals and pricing structures for potential clients● Scheduled and set demos for Account Executives● Learned the sales techniques used in a venture-­backed startup by learning how to know theproduct, gain rapport conducting a full needs audit before presenting solutions Show less

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  Clearlink

  Sept 2013 - Apr 2014

  Inside Sales Representative

  Achieved 364 AT&T sales in six months, generating approximately $300,000 in revenue and maintaining a total conversion rate of 30.1% through strategic upselling and personalized customer consultations, ranked as the #1 sales rep for 4 of the 6 months.

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  Vivint Smart Home

  Apr 2014 - May 2016

  Field Service Technician

  Achieved consistent ranking in the top 5% for performance department-wide by optimizing service routes and effectively managing time, demonstrating exceptional efficiency and productivity.

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  Solei Solar

  May 2016 - Mar 2017

  Marketing and Computer Aided Design
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  Vivint Solar

  Jul 2017 - Jul 2021

  Drove significant revenue growth by implementing streamlined sales processes and enhancing customer engagement tactics, directly overseeing 1000+ solar installations that generated over $1,000,000 in departmental revenue.Managed and expedited a large account pipeline using advanced CRM tools and regular follow-ups, consistently handling over 200 accounts weekly and reducing the average time from sale to installation by over 20%, significantly boosting customer satisfaction. Played a pivotal role in a priority project to obtain essential utility documents from customers, avoiding approximately $100,000 in potential fees from fund partners and significantly reducing operational costs.Achieved the Solar ELITE Gold Award in July, my first month in the position, recognizing exceptional performance and immediate impact in the role.

  • Sales Account Manager

    Jan 2018 - Jul 2021

  • Customer Success Manager

    Jul 2017 - Jan 2018
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  Ghoulie Gang

  Jul 2021 - Jan 2022

  Co-Founder and Head of Community

  Co-led the entire product development cycle of an open-sourced Web3 project through cross-functional collaboration among designers and engineers. Spearheaded the strategic launch and marketing of a 7500-piece generative digital art collection, achieving a complete sell-out and generating over $200k within a tight two-week timeframe on the Solana blockchain.

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  Cointelegraph

  Dec 2021 - Jul 2022

  Community Manager

  Built and grew multiple Discord servers for CT studio clients by implementing engagement strategies such as weekly Q&A sessions and exclusive content releases, which increased membership to over 10,000 users and enhanced user interaction by 40%.Launched multiple partner digital sales, generating $1M+ in revenue.

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  Fox Corporation

  Jan 2022 - May 2024

  Community Manager

  Conducted 100+ comprehensive unmoderated and moderated UX research using surveys, A/B tests, usability tests, click tests, and more to collect and distill large amounts of quantitative and qualitative data to achieve data-informed decision-making and draw actionable insights.Led the technical integration of C2PA (Coalition for Content Provenance and Authenticity) credentials into Fox's Verify product to further enhance content security measures and cement user trust. Proposed and built the make an offer feature on WWE Moonsault to solve our biggest user pain point, fully implementing 1-month ahead of schedule, leading to an increase in 200% in daily active users, and a 300% increase in monthly sales volume. Collaborated with design, engineering, and production teams to articulate product requirements providing them with clear design and functionality specifications.Coordinated weekly meetings with key stakeholders to update them on set, measurable objectives, ensuring strategy is aligned with business goals. Assessed and shared the impact and learnings of released features among relevant teams at FOX. Show less

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  Binance.US

  Jun 2024 - now

  Community Manager